Executive Assistant & Operations Lead

Program and operations manager with experience leading complex projects, coordinating cross-functional teams, and executing international initiatives. Skilled at designing efficient workflows, keeping programs on track, and managing teams with care. Passionate about building scalable operations that enable organizational growth and success.

Program Planning & Execution

Team Leadership & Coordination

Workflow & Process Optimization

Client & Stakeholder Management

Project Management

Event Operations & Logistics

Performance Tracking & Reporting

Strategic Planning & Scalability

Communication & Collaboration

Lyra Health

Cognitive Behavioral Coach 1 Year

I provided goal-oriented coaching and measurable support for clients’ personal and professional growth. Accomplishments:

Consultant

Operations & Program Support 3.5 Years

Provide end-to-end operations, program coordination, and content production support for international events and coaching/facilitation businesses, enabling clients to deliver seamless participant experiences. Accomplishments:

Managed program operations including scheduling, communications, and content delivery for events and programs within the coach industry, enhancing participant engagement and overall experience. Coordinated 50+ online and in-person events, ranging from single workshops to multi-day programs, managing logistics, participant communication, and operational execution for international audiences. Produced and edited 60+ podcast episodes, managing post-production, distribution, and workflow efficiencies, contributing to steady growth in platform downloads and YouTube engagement. Designed graphics and event materials, creating multiple options for client approval, streamlining the creative process, and allowing facilitators to focus on promotion and program delivery. Developed templates, checklists, and brand guidelines to streamline event production and ensure cohesive client identity across programs.

Created onboarding documents and trained additional freelancers for social media management, improving workflow consistency and team integration. Proficient in Google Workspace, Zoom, Riverside, Canva, Wix, Kajabi, Telegram, social media platforms, and video editing software to support content production, program management, and team collaboration.

Delivered CBT-informed coaching to ~50 clients over the year, supporting behavioral goals and measurable improvements in mental health outcomes. Guided clients with moderate anxiety and depression to achieve tangible progress on weekly assessments, often reducing symptom scores significantly. Completed extensive continuing education in mental health, productivity, stress management, and communication to enhance coaching effectiveness.

Apr 2021 – Jun 2023 & Jun 2024 – Present

May 2023 - May 2024

PROGRAM & OPERATIONS MANAGEMENT

+1-315-***-**** · *************@*****.*** · www.LinkedIn.com/in/JennileePorch Jennilee Porch

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

EcoFaith Recovery

Gethsemane Lutheran Church

Program & Communications Coordinator 5 Years (2 Roles) Program Manager, Youth & Family Ministries 2 Years I grew from Administrative Assistant to Communications Coordinator while informally stepping into operations leadership, eventually spearheading EcoFaith’s full CRM migration from Salesforce to NeonOne. I elevated Gethsemane’s youth programs through effective operations, creative communication, and volunteer coordination that increased summer program participation by 50 percent. Accomplishments:

Accomplishments:

Coordinated 30+ community training events and institutes, contributing to a ~30 percent increase in participation and 57 percent rise in volunteer leadership over the program cycle. Owned organization-wide communications for a volunteer-led nonprofit, producing 20–25 annual email campaigns, weekly social content, and storytelling videos that strengthened supporter engagement and donor awareness.

Created core operational systems - CRM SOPs, GDrive structures, intern onboarding manuals, training resources - improving internal clarity and consistency across staff, interns, and volunteers. Led the nonprofit’s CRM migration from Salesforce to NeonOne, diagnosing workflow breakdowns and developing improved processes for donor tracking, communication workflows, and data hygiene. Supported and coordinated onboarding for 7 interns, improving satisfaction and referral rates. Designed event materials and delivered seamless Zoom facilitation for monthly events, creating smoother experiences for facilitators and participants. Led weekly and monthly youth programs serving ~15 children and teens, overseeing curriculum planning, volunteer coordination, scheduling, and event logistics to ensure smooth program delivery. Planned and managed two annual summer programs, achieving a ~50% increase in youth participation in the second year through improved promotion, family communication, and volunteer leadership. Organized and led a 6–8 person volunteer committee, running monthly planning meetings and providing volunteers with curriculum, resources, and creative assets to support high-quality program implementation.

Designed all creative and communication materials (event flyers, newsletters, website updates), strengthening family engagement and increasing visibility within the church community. Coordinated a 3-day national youth gathering trip, managing end-to-end logistics - including travel, lodging, scheduling, and safety - and raised roughly $3k through car washes, service activities, and storytelling-based fundraising initiatives.

Sep 2016 – Jun 2018 & Feb 2019 – Sep 2022

Feb 2014 – Mar 2016

Portland Seminary

Cairn University

Institute for Professional Excellence in Coaching (iPEC) Masters of Divinity - Theology & Leadership

Bachelor of Science - Theology - Graduated Cum Laude Certified Professional Coach (CPC)

EDUCATION

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