Pharmacy Operations Manager with Team Leadership

Brittany Hines

Kinston, NC ***** 252-***-**** *********@*****.***

Profile

Detailed Pharmacy Floor Manager at Neil Medical Group with a proven track record in team development and operational excellence. Successfully enhanced operational performance, reduced overstock, and decreased error rate through strategic planning and data analysis. Known for leveraging conflict resolution and training abilities to cultivate high-performing standards in fast-paced environments.

Experience

PHARMACY FLOOR MANAGER NEIL MEDICAL GROUP DECEMBER 2019– PRESENT

·Able to work independently in all areas, including automated packaging machines, control substance medication, non-sterile and sterile compounding.

·Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.

·Articulated expectations clearly and delegated tasks to develop successful staff teams.

·Improved merchandising and inventory processes to reduce overstock and returns.

·Recruited, trained, and surpervised newly hired staff and evaluated performance.

·Analyzed data to identify opportunities for process improvement and cost reduction.

·Developed and implemented strategic plans to enhance operational performance.

·Liaise between different departments to ensure cohesive business operations and team project goals.

·Scheduled shifts and assigned tasks to optimize workforce productivity.

·Ensured compliance with state and federal regulations in all operations along with business policies, procedures, and standards.

LEAD SALES ASSOCIATE LA PETITE BOUTIQUE JANUARY 2014- DECEMBER 2019

·Assisted with daily inventory procedures and coordinated month end inventory evaluations.

·Addressed customer inquiries and concerns using extensive product knowledge.

·Engaged with customers to better understand needs and requirements to find appropriate solutions.

·Keep up to date on current and upcoming product and service offerings.

·Received, documented, and shelved stock.

·Built sales strategies to support small business vision and plans for growth.

·Met and exceeded monthly sales targets through effective customer engagement and product knowledge.

·Developed and maintained relationships with new and existing clients to ensure repeat business.

Education

B.S. IN EXERCISE SCIENCE MAY 2015 CAMPBELL UNIVERSITY BUIES CREEK, NC

Skills & Abilities

·Team collaboration, training, development

·Performance and quality control management

·Managing operations and efficiency

·Negotiation and conflict resolution

·Data analysis

·Customer relationship management

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