Experienced Customer Service Leader

Naeem Smith

** * **** ****** ***** #*

Newark, NJ. 07107

Home: 973-***-****

Cell: 347-***-****

************@*****.***

OVERVIEW: A professional customer service representative with a proven record of achieving challenging organizational goals. A hard working, dedicated, team player, motivator and leader of people. An individual recognized for flexibility, adaptability, contributing to growth and profitability.

HIGHLIGHTS OF QUALIFICATIONS

Over ten years of experience in the customer service field.

Sincerely enjoy working with people, in person and over the phone.

Effective communicational skills, attentive listener, patient, and diplomatic.

Highly skilled in representing my employer intelligently and professionally.

An individual that understands success is derived through an exchange of knowledge at all levels to best share organizational goals and objectives.

PROFESSIONAL EXPERIENCE

09/2024 – 11/2025 Garden Society, Passaic, New Jersey

Logistics Coordinator

Schedule freight, prepares bills. And reconciles outgoing/incoming against purchase orders (POs).

Manage carrier logistics, ensure timely delivery, and update inventory systems,

Validating that items picked and packed for shipments match part numbers on purchase orders.

Coordinating with carriers (trucking, couriers) to schedule pickups and deliveries to meet customer deadlines.

08/2015 – 08/2024 AT&T Wireless, Paramus, New Jersey

NBO Enrollment Analyst

Assist Fortune 500 Companies with the enrollment and financial responsibility of new employee wireless accounts’ via email.

Process enrollments and send completed spreadsheet back to client with completed changes.

Provided daily logs utilizing Microsoft Word, SharePoint and Excel.

12/2004 – 08/2015 AT&T Wireless, Paramus, New Jersey

Customer Service Specialist

Provide one call resolution and 100% customer satisfaction for nationally contracted and local/ regional business customers.

Assist with all aspects of maintenance on their wireless accounts

EDUCATION

Drake College of Business, Newark, New Jersey MOUS program and Certificate

Irvington High School, Irvington, New Jersey Diploma

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate