Customer-Focused CSR with Multitask Expertise
Resume:
Jodi Skutt
Corunna, MI *****
********@*****.***
Professional Summary
I am seeking full time employment on a long term basis. I'm a very fast learner. Love to mutitask and think outside of the box when needed.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (CSR)
Medasource-Corunna, MI
February 2025 to February 2026
Customer service for Tricare West insurance. Reviewing military personnel's insurance plans and reviewing claims. Providing info on coverages.
Scheduling Agent
MPF Federal LLC-Corunna, MI
August 2023 to October 2024
Employed as an appointment scheduler for veterans. Running several software programs over 3 monitors along with the internet phone system. Inbound and outbound calls. Scheduling was main priority. Customer Service Representative
J&B Medical-Michigan
March 2023 to August 2023
Customer service for Diabetic testing supplies. Handled inbound and outbound calls for Diabetic testing supplies. Setting up new accounts and completing assessments for products. Verifying Insurance and placing orders for testing supplies.
Call Center Representative
NPI Ltd-Lansing, MI
October 2019 to December 2022
24-hour call center for online lottery support. Assisted customers with a warm and professional attitude. Helped players with any changes needed in their profile. Helped customers with questions regarding their online lottery account. Interacted with customers through live chat while keeping records of all calls and chats. Assisted with technical support duties as needed. Customer Service Representative
Josh's Frogs-Owosso, MI
March 2019 to September 2019
Assisted customers with a warm and professional attitude. Processed orders and refunds. Assisted customers with questions. Interacted with customers through live chat. Kept records of customer complaints. Handled emails, inbound calls, and outbound calls. Managed customer accounts. Assisted with technical support duties • Performed data entry for orders and animal audits. Took inventory of live animals.
CNA/Home Health Aide
Self Employed-Corunna, MI
September 2015 to March 2019
In home private care. Assisted with daily living activities. Safety precautions, medications, showers, meals, household work, companionship, etc.
Home Based Customer Service/sales Agent
Independent Contractor-Remote
August 2003 to September 2010
Handling inbound calls for sales and service via computer system and internet. Responsible for keeping current schedule and productivity for both companies. Responsible for all aspects of running a home office including all tax work.
Education
Accounting/CNA (College)
Baker College-Owosso, MI
January 2015 to May 2015
High school diploma
Corunna High School-Corunna, MI
August 1986 to June 1990
Upper secondary education
Skills
Organizational Skills (10+ years) Attention to detail Client interaction via phone calls Data Entry (10+ years) Customer support Live chat Customer service Organizational skills Clear language communication QuickBooks Clerical experience Patient interaction Microsoft Office Sales Client email correspondence CRM system proficiency HIPAA Office management CRM software Online database searches Computer operation Call Center (10+ years) Computer skills Customer Service (10+ years) Team scheduling Clinic experience Order entry Information security Retail sales Data entry Mobile applications Empathy Account Management Live Chat
(4 years) Scripting Accounts receivable Research E-commerce Scheduling (10+ years) Phone etiquette Supervising experience Time Management (10+ years) Human resources Windows Accounting software Communication skills Microsoft Outlook Account management
Certifications and Licenses
Driver's License
Contact this candidate