Results-Driven Administrative & Customer Service Professional
Resume:
Carolyn Siler
Results-Driven Professional with Proven Success in Customer Service, Sales, and
Account Management
Republic, MO 65738
(417) 300- 6735
*****.***********@*****.***
EXPERIENCE
Specialty Risk Insurance — Account Manager
OCTOBER 2023 - Present
● Managed a portfolio of accounts, ensuring timely renewals and policy accuracy
● Built and maintained strong client relationships by addressing coverage questions and providing tailored insurance solutions
● Processed certificates of insurance and policy changes with a high level of accuracy and compliance
● Assisted clients with claims by gathering documentation, coordinating with carriers, and providing status updates
● Handled premium payments and account transactions, ensuring proper documentation and timely processing
● Reviewed policies and identified opportunities for coverage improvements or additional products
● Collaborated with agents and underwriters to resolve client issues and secure competitive coverage options
● Delivered exceptional customer service, resulting in high client satisfaction and retention
● Maintained detailed and organized account records in agency management systems
● Stayed current on insurance products, regulations, and industry trends to better support clients
PJC — Commercial Account Manager
NOVEMBER 2022 - OCTOBER 2023
● Managed a portfolio of commercial insurance accounts, ensuring accurate policy maintenance, renewals, and client satisfaction
● Issued certificates of insurance and ensured compliance with industry standards and contractual requirements
● Facilitated claims processing, premium payments, and account transactions with accuracy and efficiency
● Delivered exceptional customer service by answering coverage questions, resolving issues, and building strong client relationships SKILLS
Customer-Relationship
Management
Account & Operations
Management
Sales Strategy
Purchasing & Inventory
Management
Administrative &
Financial Coordination
CERTIFICATIONS
Property & Casualty
License
CISR Designation
M.S. Propane, LLC., Joplin — Accounting Clerk/Dispatcher OCTOBER 2021 - NOVEMBER 2022
● Processed invoices, payments, and daily deposits while maintaining accurate financial records
● Scheduled and coordinated propane deliveries to ensure timely and efficient service
● Provided customer support, prepared contracts, and resolved account discrepancies
● Maintained organized records and ensured accuracy across billing, contracts, and account updates
Clear Sound Hearing — Hearing Instrument Specialist OCTOBER 2015 - MARCH 2020
● Conducted hearing evaluations and assessed patient needs using diagnostic equipment
● Counseled patients on hearing loss and recommended appropriate treatment solutions
● Fitted and adjusted hearing aids to ensure optimal performance and patient satisfaction
● Performed cerumen management to support accurate testing and patient care
● Supported marketing efforts to promote services and grow a small business client base
Parkview Healthcare Facility — Hearing Instrument Specialist APRIL 2005 - MARCH 2015
● Performed hearing evaluations and assessed patient hearing needs
● Educated patients on hearing loss and recommended appropriate solutions
● Fitted, adjusted, and maintained hearing aids for optimal performance
● Conducted cerumen management to support accurate testing and care
● Assisted with marketing initiatives to promote services and increase patient volume
EDUCATION
MISSOURI STATE UNIVERSITY — Bachelor of Science in Marketing Management
AUGUST 1989 - DECEMBER 1998
OZARKS TECHNICAL COMMUNITY COLLEGE — Associate of
Applied Science in Hearing Instrument Science
AUGUST 2013 - DECEMBER 2014
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