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Rhonda J. Townsend

937-***-**** • *************@***.*** • Dayton, OH

Summary

Dynamic professional with 15+ years of experience in high-accuracy Data Entry and multi-channel customer engagement. Proven expert in Instruction Adherence and Market Research participation, utilizing advanced Smartphone Proficiency and Webcam Literacy to deliver high-quality Consumer Feedback for product evaluation. Dedicated to facilitating efficient Data Collection for remote gigs and focus group initiatives through technological troubleshooting and consistent participation. Work Experience

Receptionist, Quality Service Representative, Certification Expert December 2006 – 2024. GREATER DAYTON RTA, DAYTON, OH

Facilitate market research and data collection by educating the public on “Transit App / Tapp Pay” functions, demonstrating high Smartphone Proficiency to enhance user adoption.

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Perform high-volume Data Entry of system information to schedule trips and create optimized routes while maintaining strict Instruction Adherence for safety and scheduling protocols.

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Assist riders with route inquiries and conduct public trainings, utilizing Webcam Literacy to lead virtual instructional sessions and provide real-time consumer support.

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Maintain 99.9% data accuracy across bus timing databases, contributing to effective Consumer Feedback loops and operational improvements for regional transit planning.

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Shipping & Customer Service Agent January 1998 – January 2006 SOL SCHULTZ AND CO., INC./DBA: G.S. OUTFITTER, DAYTON, OH Executed precise Data Entry for packing slips and marketing flyers, ensuring all materials met quality standards before shipment.

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Consulted with 200+ unique customers on job requirements, effectively performing Product Evaluation and consumer needs assessments for custom orders.

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Sorted, proofed, and completed bulk orders while following complex logistics instructions to maintain inventory integrity.

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Represented the company at annual Trade Shows to gather Market Research on consumer trends and competitor product offerings.

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Computer Graphics Designer January 1983 – January 2005 GRAPES GRAPHICS, DAYTON, OH

Operated a computer-designed graphics firm, conducting regular Market Research to identify emerging styles in the Greek apparel and novelty industry.

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Consulted with 50+ organizations using a diverse software suite, providing high-level technical assistance and digital asset management.

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Managed Data Collection regarding product popularity and sales trends to optimize novelty distribution and inventory turnover.

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Performed consistent Internet Troubleshooting and hardware maintenance to ensure 100% uptime for remote design collaboration and digital communications.

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Education

BA in Multidisciplinary: Public Administration / Public Policy Present CAPITAL UNIVERSITY- DAYTON CENTER, COLUMBUS, OH

AAS in Graphic Arts Technology Present

SINCLAIR COMMUNITY COLLEGE, DAYTON, OH

H.S. Diploma Present

NETTIE LEE ROTH HIGH SCHOOL, DAYTON, OH

Additional Skills

Data Collection & Research: Data Entry, Market Research Participation, Survey Completion, Product Evaluation, Consumer Feedback, Data Collection

Technical Proficiency: Smartphone Proficiency, Webcam Literacy, Internet Troubleshooting, Mac & Windows Systems, MS Office Suite, Transit App Functionality Professional Standards: Instruction Adherence, Remote Gigs, Social Engineering Awareness, Security Awareness Training, Customer Assistance, Public Training Certifications

• Data, Databases and Mining - Alison.com (December 2022)

• Micro-Module - Social Engineering - Alison.com (November 2022)

• 2022 Social Engineering Red Flags - KnowBe4 (October 2022)

• 2022 Kevin Mitnick Security Awareness Training - KnowBe4 (October 2021)

• MS Office 2010 - GDRTA (July 2013)

References

• Ms. Teresa Boddie, 824 Chandler Drive, Trotwood, Ohio 45426, 937-***-****

• Ms. Pricilla Holley, 716 Gray Oak Drive, Trotwood, OH 45426, 937-***-****

• Ms. Vicky Sparks, 8480 Pinegate Way, Dayton, OH 45424, 937-***-**** Ms. Jenna Bryant, Senior Administrative Assistant, UD- Dept. of Art & Design, 4325 Owens Drive, Dayton, OH 45406, 937-***-****

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