Economics Grad with Data & Admin Expertise

TREZHER MALAFA

Chicago, IL 810-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Economics graduate and Michigan State Flint, MI Research Summer Scholar with experience in cost effectiveness modeling and presentation. I specialize in financial operations, data entry, and administrative support. I have a proven ability to manage high-volume workflows, maintain data accuracy, and support business processes in fast-paced environments. SKILLS

Microsoft Excel, Word, Outlook, SQL, Tableau, Data Entry, Financial Processing, Reporting, Administrative Support, Customer Service,

Scheduling, Data Management

EXPERIENCE

Data Entry Specialist ActOne Group (JPMC), Chicago 2025–Present Processed high-volume confidential financial documents and payments with 98.5% accuracy in high stress environment, verified data integrity and compliance. Made leaderboard for 3 weeks in a row. Reviewed transactions for any errors, reported them and made corrections immediately in fast paced, highly secure banking environment. Mail Center Assistant Northwestern University 2025 Handled high-volume mail and package distribution using tracking systems. Face to face receptionist for smooth interactions with students and constant monitoring of mail inventory, utilizing StarRez to retrieve mail for clients. Coordinated logistics by calling for repairs and helping to maintenance workers enter the building. Ensured accurate processing during peak operational periods. Student Services Assistant Malcolm X College 2024–2025 Supported student registration, financial aid navigation, and compliance processes. Communicated policies, assisted with documentation, and took notes in class for students with disabilities and proctored students during their exams and test when assigned.

Customer Service & Site Lead Honore Storage 2023–2024 Managed daily store operations from front desk, independently monitored and sold storage units. Lead customers through insurance process and storage contracts. Managed transactions, and reconciled billing discrepancies on site with no supervision. Hit sales goal monthly through customer onboarding and resolving service issues while maintaining accurate financial and customer records. Real Estate Intern Mel Foster Real Estate 2017–2018 Participation in live sale and closing of property. Inspected property to make sure it was in compliance with housing regulations before each showing. Conducted market research and analyzed housing data trends to support pricing strategies and sales decisions.

EDUCATION

Bachelor of Arts in Economics Knox College 2019

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