Lead AV/IT Infrastructure & Monitoring Lead

FERNANDO AUSTIN

407-***-**** ****************@*****.***

Lead AV / IT Infrastructure Technician Systems Monitoring Networked Operations PROFESSIONAL SUMMARY

Proactive Lead AV / IT Infrastructure Technician with over six years of hands-on experience managing 24x7 enterprise operations, system monitoring, and audiovisual integration across commercial, hospitality, and data-driven environments. Skilled in infrastructure observability, incident management, and performance optimization using tools like Datadog, SolarWinds, and network monitoring systems. Adept in Windows, Linux, and VMware environments with working knowledge of Azure/AWS cloud infrastructure. Strong cross-functional leader experienced in implementing ITIL-aligned incident, event, and problem management processes. Recognized for troubleshooting complex AV/IT systems under pressure and maintaining operational uptime across multiple locations.

CORE SKILLS

IT & AV Infrastructure Monitoring (Datadog, SolarWinds, DCE)

Incident, Event & Problem Management (aligned with ITILv4)

Network Configuration (Ubiquiti, Araknis, OVRC, Cisco)

System Administration (Windows, Linux, VMware)

Cloud Familiarity (Azure, AWS)

AV System Integration & Rack Building

Root-Cause Analysis & Performance Optimization

Fiber & Low-Voltage Wiring, Cabling, and Termination

Server Configuration & Remote Diagnostics

Cross-Team Collaboration & Client Communication PROFESSIONAL EXPERIENCE

AV Specialist – Florida department of

Transportation

Install Crestron equipment in Conference rooms

Provide technical support to Dell and HP branded computers

Rebuild PCs,

Configure Android and iPhone devices

Provided customer support

Carry over 50+ pounds

TV installation

Train interns on ticket systems

Provide support to the FDOT employees on their laptop devices, Docking stations, monitors

Work with partners to build a conference room.

Lead AV/IT infrastructure – Xtreme Installations

September 2024 -December 2025

Lead system integration from start to finish on AV projects on commercial and residential level

Install, configure, and maintain infrastructure components (audio servers, switches, routers, Wi-Fi).

Train staff and clinets on the use of the systems

Manage and document configuration changes in alignment with ITILv4 event and incident processes.

Supervise technicians and coordinate multi-site project timelines to ensure uptime and SLAs.

Work with WIFI systems such as: Cisco Meraki, Ubiquiti

Manage documents and read CAT drawings on starting the projects Lead AV / IT Infrastructure Technician — Crowne Audio July 2023 – September 2024

Lead 24x7 operations for AV and IT networked systems in corporate and hospitality environments.

Monitor system health and performance using Datadog, local dashboards, and network tools.

Install, configure, and maintain infrastructure components (audio servers, switches, routers, Wi-Fi).

Supervise technicians and coordinate multi-site project timelines to ensure uptime and SLAs.

Perform incident response and troubleshooting of integrated systems across Windows and Linux hosts.

Manage and document configuration changes in alignment with ITILv4 event and incident processes.

Lead AV Engineer — Telstar National

July 2022 – June 2023

Directed AV and IT network integration projects for national clients, ensuring stable connectivity and minimal downtime.

Built and programmed racks with Crown Amps, Audio Architect, and Ubiquiti network systems.

Deployed and monitored large-scale infrastructure for Urban Air entertainment facilities across the U.S.

Collaborated with software, electrical, and networking teams to address live system performance issues.

Developed training modules for technicians, improving system response and resolution efficiency by 25%.

Maintained a 100% on-time project delivery record across multiple national installations. AV / Network Technician (Contractor) — Dasign Source, Marathon FL January 2022 – June 2022

Configured and maintained enterprise-grade Control4 and Sonos networks for automation and AV systems.

Managed home and business infrastructure: routers, switches, VPNs, and cloud monitoring tools.

Deployed prewiring, terminations, and remote diagnostics across multiple networked sites.

Provided Tier 2–3 support and root-cause analysis for connectivity and device communication failures.

Installation & Monitoring Engineer — Alphawave UK Inc. July 2021 – July 2022

Installed and maintained global golf tracking systems utilizing Linux servers, Datadog, and fiber communication.

Conducted continuous monitoring and diagnostics to ensure global uptime for clients in Dubai, Netherlands, and the U.S.

Managed incident escalations, network optimization, and client-facing technical updates under SLA conditions.

Collaborated with global operations teams using structured incident management workflows.

AV Integration Engineer — AVI-SPL

January 2021 – June 2021

Supported enterprise-level infrastructure, including video walls, server connectivity, and performance monitoring.

Conducted network validation, cabling, and diagnostics ensuring zero communication faults pre-deployment.

Assisted with system change control documentation under ITIL-aligned procedures. AV Engineer — Ascend Studios LLC

August 2019 – January 2021

Managed AV systems and network components for corporate and live-event setups.

Ensured AV/IT systems met operational performance requirements, monitoring metrics during live operations.

Troubleshot both hardware and software issues using Linux and Windows-based tools.

Reduced setup time by 20% through optimized system configuration and process improvements.

Help Desk Support Technician — Dell Inc. (Alorica) October 2018 – July 2019

Provided Level 1–2 IT support for enterprise clients, resolving incidents within SLA targets.

Monitored system alerts, escalated events per ITIL processes, and maintained customer communication.

Achieved a 95% customer satisfaction rating on issue resolutions. Mac OS & iOS Support Tech — Apple (Convergys)

January 2018 – June 2018

Configured and supported macOS and iOS systems for business and consumer clients.

Handled event logging, troubleshooting, and problem documentation following ITIL- based procedures.

PROJECT HIGHLIGHTS

Urban Air Nationwide Rollouts – Directed enterprise-scale infrastructure deployment, integrating network monitoring, AV control systems, and incident response workflows across multiple U.S. locations.

Hard Rock Universal Hotel (2020) – Managed end-to-end implementation of networked AV and server systems; ensured seamless operation and user training through standardized support protocols.

Boca West Country Club – Installed, tested, and maintained radar-based tracking systems using Linux servers and network monitoring, optimizing real-time data collection performance.

Luxury Smart Homes – Marathon, FL – Delivered full-system network automation and monitoring for multimillion-dollar properties; integrated Control4, Sonos, and IP-based camera systems.

Global Operations – Alphawave UK Inc. – Monitored live infrastructure and performance metrics for international installations (Dubai, Netherlands, USA), maintaining 99% uptime through proactive incident management.

EDUCATION & CERTIFICATIONS

Associate in Science – Information Systems Technology Seminole State College

Certifications:

Control4 Associate & Automation Programmer Certified

AVIXA Certified Technology Specialist (CTS)

OSHA 30-Hour Construction Certified

Q-SYS Level 1 – QSC Audio & Media Configuration

Dante Certification Level 1 & 2

Professional References Available Upon Request

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