Dermatology & Behavioral Health Support Specialist
Resume:
MIKAILEE
PALMERSTON
******************@*****.***
Los Angeles, California 90038
Driven and personable UCLA graduate with hands-on experience in dermatology, behavioral support, and customer-facing roles. Skilled in patient care, clinical workflows, and delivering high-quality client experiences in fast-paced environments. Strong communicator with a proven ability to build trust, support diverse populations, and adapt across both medical and service settings. Seeking an opportunity to further develop professional skills while contributing to a team-oriented environment. PROFESSIONAL SUMMARY
University of California, Los Angeles
Los Angeles, CA • Expected in 06/2026
Bachelor of Arts: Psychology
Global Health Minor
EDUCATION
SKILLS
• Electronic Medical Records (EMA)
Patient Intake & Medical History
Documentation
•
Dermatology Procedures: Biopsies,
Lasers, Injectables
•
Patient Education & Client
Communication
•
• Care Coordination & Client Support
Behavior Intervention Implementation
(ABA)
•
Appointment Scheduling & Front Office
Operations
•
• Customer Service & Client Experience
• First Aid & CPR Certified
Institute for Applied Behavior Analysis - Behavior Interventionist Hollywood, CA • 03/2026 - Current
John Wooden Center at UCLA - Fitwell Supervisor
Los Angeles, CA • 01/2024 - Current
Simply Sisters By Lola Miller Designs - Seasonal Sales Associate Hilo, HI • 08/2021 - Current
Boutik Dermatology by ObiohaMD - Front and Back Office Medical Assistant Beverly Hills, CA • 08/2025 - 03/2026
Dr. Tanya Kormeili: Derm & Rejuvenation Institute of Santa Monica - Back Office Intern Santa Monica, CA • 05/2025 - 08/2025
Mobile Clinic Project at UCLA - Companion Care
West Hollywood, CA • 06/2024 - 06/2025
Mobile Clinic Project at UCLA - Social Caseworker Logistics Committee West Hollywood, CA • 06/2023 - 05/2024
WORK & VOLUNTEER EXPERIENCE
• Develop individualized behavior intervention plans based on assessment data
• Implement evidence-based strategies to improve client behavior and skill acquisition
• Monitor client progress and adjust interventions to achieve targeted outcomes
• Conduct functional behavior assessments to identify triggers and develop strategies
• Oversee gym operations, enforce health and safety protocols
• Administer First Aid/CPR and respond to emergencies
• Deliver personalized service and address customer concerns
• Process transactions, train new hires, and support financial operations Assisted with medical and cosmetic dermatology procedures (biopsies, lasers, injectables, etc.)
•
• Roomed patients, obtained histories, and documented in EMR (EMA)
• Managed patient intake, scheduling, and front office coordination
• Educated patients on treatment plans and post-procedure care
• Supported care for ~30 patients per day in a fast-paced dermatology clinic Assisted with medical and cosmetic dermatology procedure set up (e.g., biopsies, lasers, injectables)
•
Prepared exam rooms, obtained patient histories, sterilized tools, and maintained EMR accuracy
•
• Built supportive relationships with clients facing complex health and social challenges Assisted clients in navigating healthcare and accessing basic needs (food, shelter, medical care)
•
• Collaborated with physicians and caseworkers to support continuity of care Conducted social histories and documented client needs related to housing, food access, and healthcare
•
• Referred clients to community resources and coordinated follow-up support Coordinated clinic logistics, including supply distribution, donations, and data tracking
•
• Completed 400+ hours of community service
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