Administrative Coordinator with Healthcare Logistics Experience
Resume:
Philip Burton
Administrator (admin)
US
**************@*****.***
Administrator with 5+ years of combined clinical logistics, scheduling, insurance coordination and bookkeeping experience. Shows proficiency in Microsoft office with an extensive customer service background. A strong communicator who has collaborated with big and rising healthcare corporations, looking to expand my network and experience.
Employment history
Aug 2024 – Present
Medical Dispatcher
Diamond Medical Laboratories at Owings Mills, MD
Jan 2024 – Jun 2024
Insurance Agent
Sonia Ntuk State Farm Agencies at Washington D.C.
• Managed client portfolios, enhancing retention through personalized insurance solutions.
• Conducted risk assessments, leading to informed recommendations and increased sales.
• Exceeded sales targets consistently, boosting overall agency performance. Coordinated field and laboratory logistics to align pickups with testing windows, reducing missed collections and preserving sample integrity.
Maintained detailed incident logs and updated patient and sample tracking to ensure audit readiness and accurate chain-of-custody records.
Managed incoming calls and logged STAT orders in a live Excel tracker, dispatching mobile phlebotomists and couriers to ensure timely operations. Collaborated with laboratory technicians to verify sample completeness and document every incoming specimen.
Communicated critical results directly to rehabilitation and skilled nursing facility nursing stations to facilitate immediate patient treatment.
Feb 2023 – Feb 2024
Pre-Authorization & Scheduling Coordinator/ Ambulatory Practice Coordinator University of Maryland Midtown Campus at Baltimore, MD Feb 2022 – Jun 2022
Delivery Rider
Getir at Chicago, IL
Sep 2022 – Dec 2022
Package Delivery Driver
I Got Your Six at Hanover, MD
Mar 2021 – Sep 2021
RSR Courier
Quest Diagnostics at Calumet City, IL
Education
Marketing
Morgan State University at Baltimore, MD
Coordinated schedules for 20+ doctors, boosting clinic efficiency and patient flow. Pre-authorized insurance to streamline patient appointments and minimize delays. Utilized 'Epic' system for accurate patient scheduling, enhancing operational precision. Communicated schedule changes effectively, ensuring high levels of client satisfaction. Optimized delivery routes using GPS to ensure timely arrivals and improve customer satisfaction. Verified package contents and labels before departure to maintain order accuracy and prevent misdeliveries.
Efficiently loaded and unloaded packages, ensuring timely delivery and customer satisfaction. Utilized GPS for route navigation, minimizing delays and enhancing delivery accuracy. Secured items during transit, preventing damage and maintaining service reliability. Liaised with lab coordinators to synchronize high-priority runs, improving turnaround predictability and clarifying expectations between sites..
Trained new couriers on proper specimen handling and documentation, boosting team confidence and minimizing handling errors.
Enforced company safety and biohazard protocols during handling and transit, protecting staff and preserving specimen validity.
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