Administrative Operations & Data Management Specialist
Resume:
Joshua Douglass
+1-225-***-**** • ************@*****.*** • Kemah, TX
Summary
Detail-oriented professional with over 5 years of experience in administrative operations and information management. Proven expertise in Data Entry, Microsoft Excel, and Database management, ensuring high levels of data integrity and quality assurance. Adept at using high-speed typing and CRM platforms to verify sensitive information and maintain organized digital and paper records in corporate environments. Work Experience
Customer Service Representative September 2024 – Present ACTIVUS CONNECT, SEABROOK, TX
Input and verify member enrollment data for COBRA, HRA, and medical plans following strict state regulations and Medicare requirements.
•
Update sensitive database records regarding employee leaves (LOA, STD, LTD) and initiate electronic file management for returning personnel.
•
Maintain data integrity by performing precise data entry of customer interactions into CRM systems for future administrative retrieval.
•
Collaborate with quality assurance teams to ensure all administrative operations and technical support logs meet company-defined KPIs.
•
In Home Expert September 2023 – August 2024
ASURION, BATON ROUGE, LA
Organized the delivery and technical setup of 200+ devices while managing record management for tailored insurance plan enrollments.
•
Verified customer account details and eligibility to ensure a 15% increase in accurate data validation for insurance adoption.
•
Updated electronic customer files post-installation to maintain information management standards and service history accuracy.
•
• Collaborated with regional logistics teams to sync field data with central database management systems daily. Armed Security Officer March 2022 – August 2023
ALLIED UNIVERSAL, BATON ROUGE, LA
Maintained daily activity logs and security incident documentation to provide administrative support for hospital operations.
•
• Verified visitor credentials and updated guest registration databases to ensure facility data integrity and security. Organized paper files and patient delivery records, streamlining information management for hospital psychiatric units.
•
Input real-time observation data into digital monitoring systems to reduce unauthorized access incidents by improving response time.
•
Armed security lead May 2020 – June 2022
TACTICAL IMPACT SECURITY, BATON ROUGE, LA
Input facility status reports and patrolled the kidney center to ensure administrative operations remained uninterrupted.
•
Collaborated with medical staff to verify patient information during intake, supporting efficient data verification processes.
•
Organized security logs and lead a team in maintaining accurate records of facility visitors and medical deliveries.
•
• Updated safety protocols and incident record management files to comply with healthcare security standards. Customer Service Representative December 2020 – January 2022 INFOCISION, BATON ROUGE, LA
Executed high-volume data entry for customer account upgrades and new service line initiations within a centralized database.
•
• Verified shipping addresses and billing information to facilitate accurate package reroutes and account updates. Updated CRM records with technical troubleshooting notes to improve the speed of data retrieval for future inquiries.
•
Collaborated with sales and administrative support teams to maintain updated logs of customer promotions and account status.
•
Security Guard December 2019 – July 2020
WESIER SECURITY, DECATUR, AL
Verified trucking manifests and driver credentials at the front gate to ensure accurate record management of logistics.
•
• Input vehicle entry and exit data into electronic and paper logs with high attention to detail. Organized gate registration files to assist plant management with administrative operations and inventory tracking.
•
• Updated perimeter patrol documentation daily to maintain the integrity of site security records. Education
High school or equivalent
LYNDON B JOHNSON HIGH SCHOOL, AUSTIN, TX
Additional Skills
Data & Information Management: Data entry, Data verification, Data validation, Record management, Database management, Information management, Data integrity, Electronic file organization Software & Technical Proficiency: Microsoft Excel, Microsoft Outlook, Microsoft Office Suite, CRM Software, 10-key typing, Software troubleshooting, Windows OS, Google Docs Administrative Operations: Administrative support, Quality assurance, Clerical experience, Documentation, Reporting, Scheduling, Phone etiquette Professional Communications: Bilingual (English/Spanish), Collaborative problem solving, Conflict management, Client services, Team training
Certifications
• Insurance Producer License - State Licensing Board (September 2023)
• Property & Casualty License - State Licensing Board (September 2023)
• CPR Certification
• AED Certification
Languages
• English
• Spanish
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Contact this candidate