Operations & Administrative Leader with 20+ Years Experience

DIANA OLLER

Forsyth, GA ***** ***********@*****.*** 478-***-****

OPERATIONS & BUSINESS STRATEGY LEADER MBA

Operations and business professional with 20+ years of experience across manufacturing, logistics, safety, procurement, and financial operations. Proven record of improving workflows, leading high-performing teams, strengthening compliance, and supporting sound business decisions through data, process discipline, and financial oversight. QuickBooks proficient with hands-on experience in payroll, accounts receivable, collections, employee onboarding, and production scheduling.

CORE COMPETENCIES

• Operations Leadership • QuickBooks, Payroll & AR/AP

• Process Improvement • Financial Reporting & Cash Flow

• Production & Workforce Scheduling • Compliance (OSHA/MSHA/EPA)

• Project & Vendor Management • Data Analysis & KPI Tracking PROFESSIONAL EXPERIENCE

BUSINESS OPERATIONS MANAGER Stapleton Foundation Systems — Forsyth, GA Mar 2025 – Present

• Manage payroll, HR support functions, employee onboarding, and personnel documentation for field and office staff.

• Oversee accounts receivable, invoicing, and collections in QuickBooks; improve collections by contacting customers and assisting with payment processing.

• Coordinate production scheduling, including confirming customer appointments and aligning workloads with project timelines.

• Review bid data for accuracy and support day-to-day operational planning.

• Maintain accurate financial and employee records while ensuring confidentiality, responsiveness, and reliable administrative support.

PRODUCTION MANAGER Dart Container — Thomaston, GA Feb 2022 – Nov 2024

• Directed production to optimize schedules, labor, and resources while maintaining regulatory compliance.

• Led safety and quality initiatives that improved standards and supported consistent output.

• Implemented continuous improvement efforts that increased operational efficiency and strengthened workflow performance.

• Used KPI data to drive corrective actions, boost productivity, and improve output quality.

• Built high-performing teams through hiring, coaching, employee development, performance management, and enhanced technical training for mechanical staff.

RECEIVING SUPERVISOR Tractor Supply Distribution — Macon, GA Jan 2021 – Jan 2022

• Managed second-shift receiving and inventory teams in a high-volume distribution environment.

• Optimized dock door utilization and scheduling to improve throughput and reduce delays.

• Audited inventory levels, reduced discrepancies, and helped prevent stockouts through stronger controls.

• Analyzed trends, developed KPIs, implemented data-driven improvements, and partnered cross-functionally with warehouse teams to improve performance and morale. OPERATIONS MANAGER Gilmer Warehouse & Logistics — Cochran, GA May 2019 – Jan 2021

• Oversaw daily operations for production, logistics, safety, and quality.

• Led a team of 50 employees and 30 temporary workers.

• Developed SOPs for inventory control and shipping/receiving processes.

• Managed projects including implementation of a warehouse management system (WMS). DIRECTOR OF SAFETY Elliott Machine Shop — Macon, GA Jun 2018 – Mar 2019

• Advised executives on occupational health and safety programs.

• Conducted audits, training, and ensured regulatory compliance.

• Managed OSHA and MSHA reporting and record-keeping. SAFETY AND TRAINING MANAGER Harris Waste Management Group — Cordele, GA Aug 2015 – Jun 2018

• Developed and enforced EHS policies that reduced workplace injuries.

• Conducted risk analyses, safety audits, and training programs.

• Maintained OSHA and EPA compliance documentation and records. CAPEX PROJECT MANAGER / BUYER IMERYS-Mulcoa — Andersonville, GA Jan 2015 – Aug 2015

• Managed a $9.6M CAPEX budget and supported on-time project delivery.

• Developed and implemented standardized procurement processes. COMMODITY SPECIALIST – PURCHASING Blue Bird Body Company — Fort Valley, GA Mar 2008 – Jan 2015

• Managed $25M in annual spend across 33 suppliers.

• Negotiated contracts and improved supplier performance metrics.

• Led implementation of Kanban systems and other process improvements. OPERATIONS MANAGER Southern Cabinets LLC — Perry, GA Oct 2006 – Jan 2008

• Managed sales, service, and installation operations.

• Coordinated outside sales activities, including CAD designs for builders. DATA ACCURACY & PROCESS IMPROVEMENT ANALYST Frito-Lay / PepsiCo — Kathleen, GA Aug 2000 – Sep 2006

• Analyzed inventory data integrity across multiple facilities.

• Led OSHA safety training for more than 300 employees. EDUCATION & PROFESSIONAL TRAINING

Master of Business Administration Georgia Southern University, Statesboro, GA — 2024 (4.0 GPA) Bachelor of Science in Business

Administration (Supply Chain

Management)

Middle Georgia State College, Macon, GA — 2013

Selected Training: Effective Negotiating Training MSHA Safety Training Fundamentals of Project Management Seven Habits of Highly Effective People OSHA 511 - 30hr OSHA 501 Trainer Course ASP Certification Training Machine Guarding

Confined Space Training

Technical Skills: QuickBooks, Microsoft Office, ERP Systems, Financial Reporting, Workflow Analysis, Operational Strategy, Cross-Functional Collaboration, Inventory Optimization, Supply Chain Management, Change Management

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