Scheduling Specialist Candidate: Abigail Cruz
Resume:
Abigail Cruz
Fuquay-Varina, NC *****
*********@*****.***
My desire is to find a stable yet challenging position in a professional environment in which to learn new technologies and skills while utilizing my previous experiences to improve beyond my current abilities. I expect to build a strong business relationship within the company and with clients; and to exceed expectations in all aspects of my work.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Community Manager
High 5 Residential-Raleigh, NC
Present
• Analyze performance and trends to develop and implement monthly marketing plan
• Provide excellent customer service while maintaining the highest standards for resident service
• Controls expenditures by staying within the constraints of the approved budget
• Providing a positive work environment with the office and maintenance team to ensure everyone is completing their duties and ensure for future promotions Community Manager
The Carroll Companies-Greensboro, NC
November 2019 to November 2021
• Contribute in building and developing a successful operating team in accordance with company policy and standard.
• Stabilizing the property from low occupancy to high occupancy/high renewal rate.
• Marketing and networking with vendors to maintain a stable relationship for the property.
• Creating and executing CAPEX projects.
Community Manager
Lofts at Little Creak-Winston-Salem, NC
October 2015 to August 2018
• Overseeing all the administration work such as weekly reports, payables, and assisting with month end reports is conducted in a through and timely manner.
• Ensuring occupancy is at a standard 95% per investment group.
• Creativity to ensure retention.
• Providing memorable resident interactions through out the property. Assistant Community Manager
Hawthorne Residential Partners-Kernersville, NC
September 2013 to September 2015
• Overseeing all the administration work such as weekly reports, payables, and assisting with month end reports is conducted in a through and timely manner.
• Ensuring company values was being utilized on a daily basis.
• Creating new collection tactics to ensure a lower delinquency.
• Providing memorable resident interactions through out the property. General Manager
The Greek Grill-Clemmons, NC
September 2012 to September 2015
• Creating networking relationships with customers and vendors.
• Hire and cross train all employees to ensure success for company.
• Provide administration support-billing, payroll, and ordering.
• Enforcing food safety protocols.
Education
Bachelor's in Healthcare Administration
Present
Skills
• Bilingual
• Microsoft Office
• Property Management
• Accounts Receivable/Payables
• Yardi/One Site/Appfolio
• Financial analysis
• Office Management
• Budgeting
• Customer relationship management
• Analysis skills
• Office management
• Payroll
• Sales
• Human resources
• Property management
• Fair Housing regulations
• Management
• Property leasing
• Profit & loss
• Negotiation
• Project management
• Sales management
• Administrative experience
• Accounting
• Adobe Acrobat
• Typing
Assessments
Supervisory skills: Motivating & assessing employees — Proficient February 2021
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Technical support: Customer situations — Proficient August 2020
Responding to technical support situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Strong organizational and communication skills. Very outgoing personality, able to work in teams and independently. Able to handle customer complaints, while still providing the best customer service. Enjoys learning and challenges to be able to mastering them to my full potential. Over six years in customer service, bilingual, basic computer skills such as: Microsoft, Excel, and PowerPoint.
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