Customer Service Specialist with Proven Sales Skills

Jessica King

*** ******* *****, **** *****, MS, *9773 • 228-***-**** • **************@*****.***

Customer Service Representative for 3+ years, Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service skills. Ready to help team achieve company goals.

Experience

2025 – PRESENT

Inbound Sales Advisor Conduent-Apple Remote, USA

Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.

Processed customer order, quote, and return transactions and offered additional products and services.

Answered phone with friendly greeting to create positive inbound calling experience for customers.

Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.

DECEMBER 2024 – JUNE 2025

Scheduling Center Agent Aspen Dental –TAG GROUP Remote, USA

Informed clients of policies and procedures.

De-escalated and resolved customer complaints with punctual, polite and professional service.

Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Evaluated and provided care for patients in the emergency department, providing immediate care to prevent long-term complications.

Offered strong customer service skills, keeping customers satisfied and increasing appointments by 100%

Communicated with customers daily, provided friendly and courteous service, and answered questions.

MAY 2024 – NOVEMBER 2024

Customer Service Manager Dollar General West Point, MS

Followed through with client requests to resolve problems.

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Skills

Type 96 words per minute • multi-tasking • communication and active listening • Excellent time management skills • Time management and organization • Data analytics

Education

MAY 2022

Bachelor of Science The University of Mississippi Oxford, MS

3.8 GPA • Member of university’s Honor Society

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