Remote Chat Support Agent with Customer Service Focus

Heather Heren

Construction Coordinator Project & Warranty Management Client Relations

*** *** ******* **** • Inman, SC 29349 303-***-**** *******@*************.*** PROFESSIONAL SUMMARY

Construction professional with 20+ years of experience coordinating residential projects, managing warranty and insurance claims, and serving as a trusted liaison between contractors, homeowners, and insurance carriers. Proven ability to manage multiple projects simultaneously, streamline workflows, and support operations through documentation, scheduling, and client communication. CORE SKILLS

•Project Scheduling & Coordination • Client & Contractor Communication • Insurance Claim Documentation

•Xactimate Data Preparation • Billing, A/R & A/P • Customer Service • Permit Administration

•Crew & Contractor Coordination • Social Media & Marketing Support PROFESSIONAL EXPERIENCE

ReinHouse Design — Remote

Construction Coordinator 2023 – Present

•Serve as primary liaison between homeowners and insurance carriers for property damage claims.

•Track and manage claims from intake through final completion; maintain organized project documentation.

•Prepare detailed job scope data to support Xactimate estimating and approvals.

•Produce photo documentation and written reports for insurance reviews.

•Coordinate contractor schedules and repair timelines.

•Process client payments, generate itemized invoices.

•Manage social media content to support brand visibility. Legacy Hardscapes — Thornton, CO

Owner / President 2021 – 2024

•Scheduled and coordinated job installations and crew assignments.

•Managed payroll, invoicing, and payment processing.

•Ordered jobsite materials, oversaw logistics and site cleanliness.

•Maintained customer relationships and supported advertising efforts. System Pavers — Denver, CO

Scheduling Coordinator 2011 – 2021

•Scheduled and coordinated daily construction crews and installation timelines.

•Managed communication between contractors, homeowners, and management.

•Processed payments, contractor pay, and backcharges.

•Prepared monthly gross profit reports and coordinated office needs. Remington Homes — Arvada, CO

Warranty Manager 2004 – 2011

•Managed warranty claims and homeowner meetings.

•Scheduled repairs and coordinated contractors.

•Prepared monthly warranty cost reports.

Genesee Homes — Colorado

Permit Coordinator 1998 – 2004

•Pulled permits for new home construction across multiple jurisdictions.

•Coordinated water taps, blueprints, foundation plans, soil reports, plot plans, and certificates of occupancy. EDUCATION

Front Range Community College — Colorado Certificate in Blueprint Reading (2000) Arvada High School — Arvada, CO High School Diploma (1995)

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