CRM Operator / Customer Support Specialist (Remote)

Anton Mantulenko

Male, ** years old (born August 5, 2000)

Phone: +7-777-******* (WhatsApp, Telegram)

Email: ***********@*****.***

Location: Kostanay, Kazakhstan (remote only)

Citizenship: Kazakhstan

Desired position and salary:

CRM Operator / Customer Support Specialist (remote) Full-time employment, remote work

Desired salary: 250,000 KZT

Shift schedule: 2 days on / 2 days off

Work experience: 2 years 8 months

September 2023 – Present (2 years 8 months)

OZON.ru (e-commerce marketplace) — Remote

Position: CRM Operator / Customer Support Specialist Key responsibilities:

- Processing incoming tickets in CRM system — up to 100+ requests per day

- Resolving issues related to refunds, order status, and customer documents

- Handling customer objections and ensuring complete resolution of cases

- Meeting KPIs for response speed and quality of service

Education:

Bachelor's degree (2022)

Kostanay Regional University named after Akhmet Baitursynov Field: Biological Sciences

Languages:

- Kazakh — Native

- Russian — Native

- English — Intermediate (B1) — can read technical documentation, handle written correspondence

Skills:

Hard skills:

- CRM systems (ticket processing)

- Customer objection handling

- Refund and document processing

- High typing speed

- PC and office software proficiency

Soft skills:

- Responsibility and reliability

- Stress resistance

- Fast learner

- Attention to detail

Additional information:

Looking for a remote customer support position with shift schedule (2/2). Ready for intensive work, can quickly adapt to new processes and CRM systems. Open to discussion.

Contact this candidate