Store Manager & Operations Leader
Resume:
Formeka Ross
Lexington, KY *****
***********@******.*** +1-859-***-****
Professional Summary
Results-driven professional with extensive experience in retail management, customer service, and administrative operations. Proven ability to lead teams, optimize business performance, and enhance customer satisfaction. Highly detail-oriented with strong organizational and multitasking skills. Seeking to leverage expertise in an administrative or operations-focused role.
Skill Category
Key Skills
Management
Team Leadership, Staff Training, Operations Management
Customer Service
Client Handling, Issue Resolution, Customer Retention
Administrative
Scheduling, Documentation, Office Management
Financial
Budgeting, Payroll, Accounting, Reporting
Technical
MS Office, CRM, ATS, EHR, QuickBooks
Sales & Marketing
Sales Growth, Promotions, Customer Acquisition
Healthcare
Medical Billing, HIPAA, Patient Registration
Soft Skills
Communication, Time Management, Multitasking
Certifications & Licenses
Certified Professional Coder (CPC)
Medical Billing Certification
Life Insurance License
Food Handler Certification (ServSafe)
CPR & First Aid Certification
Driver’s License
Key Skills:
Customer Service & Client Handling
Store & Operations Management
Inventory & Supply Chain Coordination
Payroll & Team Management
Vendor Communication
Basic Computer Skills
Work Experience
Casey’s General Store – Lexington, KY Oct 2023 – Jan 2026
Store Manager/Customer Service Management
Managed end-to-end store operations including sales, inventory, staffing, and customer service
Managed daily store operations including opening/closing, staffing, and performance monitoring
Handled customer service operations, resolving customer queries and ensuring high satisfaction
Oversaw inventory management, stock replenishment, and vendor coordination
Processed payroll, scheduling, and employee supervision for store staff
Maintained vendor relationships and handled communication over phone for orders and issue resolution
Ensured compliance with company policies and operational standards
Utilized computer systems for reporting, billing, and operational tracking
Led team to maintain efficient workflow and customer-focused environment
Drove revenue growth through strategic planning and marketing initiatives
Supervised and trained staff to improve productivity and service quality
Analyzed sales trends to optimize product offerings and profitability
Managed budgets, controlled costs, and improved operational efficiency
Strengthened vendor relationships and negotiated pricing
Implemented loss prevention strategies and improved customer satisfaction
Oversaw scheduling and labor cost management
Faneuil – Lexington, KY Nov 2019 – Oct 2023
Customer Service Representative
Delivered customer support via phone, email, and chat
Resolved billing inquiries and explained policies and procedures
Handled high-volume transactions efficiently and accurately
Managed complex customer concerns and de-escalated issues
Built strong customer relationships and ensured satisfaction
Clarks Pump and Shop – Lexington, KY Sept 2017 – Nov 2018
General Manager
Directed store operations including sales, staffing, and inventory
Managed employee schedules, hiring, and training
Oversaw daily business activities and customer service
TA Minitmart – Lexington, KY Aug 2012 – Jan 2017
General Manager
Led business operations, budgeting, and financial planning
Managed staffing, recruitment, and performance management
Coordinated sales, pricing, and product distribution
Maintained operational efficiency and customer satisfaction
UK Chandler Medical Center – Lexington, KY Sept 2008 – Aug 2010
Patient Registration Specialist
Managed front desk operations and patient intake
Scheduled appointments and maintained records
Processed payments and handled administrative documentation
Provided information and support to patients and visitors
Education
Associate of Science in Business Management & Administration, National University – Lexington, KY May 2015
Contact this candidate