Bilingual Virtual Support Specialist and Admin Expert

Katherine M. Marchese

Voorhees, NJ · 267-***-****

Email: *.*******.********@*****.***

SUMMARY:

With over a decade of diverse customer service experience spanning retail, insurance, medical, and legal sectors, I bring adept problem- solving skills and strong organizational prowess. Notably, I efficiently managed a 300+ case load for a leading legal firm. I also have consistently served as an advanced interpreter for Spanish-speaking clients across various industries. EDUCATION:

Bachelor of Arts in Spanish

Arcadia University, Glenside, PA (May 2010)

- Graduated with Honors in Spanish: Sigma Delta Phi WORK

EXPERIENCE:

Bilingual Diagnostics Scheduler

One Call (June 2023-April 2024)

- Managed inbound calls in English and Spanish, scheduling diagnostic appointments promptly.

- Provided exceptional customer service while adhering to HIPAA guidelines.

Bilingual Outreach Coordinator

Inquisithealth (April 2022-June 2023)

- Conducted outbound calls in English and Spanish to enroll clients in health improvement programs.

- Ensured HIPAA compliance and delivered outstanding customer service.

Bilingual Software Technician:

Ajilon (Adecco) (January 2021-July 2021)

- Provided bilingual technical support to restaurant chains across multiple countries.

- Resolved software issues and reported errors to Point of Sale programming remotely. Bilingual Legal Secretary

Martin Law, LLC. (August 2016-November 2020)

- Managed a large case load for a workers’ compensation firm, including filing legal documents.

- Provided excellent customer service to clients in person and by phone.

- Facilitated negotiation of 6-figure settlements and maintained attorney's schedule efficiently.

- Experienced transcriptionist with a typing speed of 68 WPM.

COMPUTER SKILLS:

- Proficient in Microsoft Office and specialized programs such as Linux, Salesforce, and transcription software.

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