Detail-Oriented Data Entry and Support Specialist

LeAndrew Caldwell

352-***-**** *********@*****.*** Leesburg, 34748 FL

SUMMARY

Detail-oriented data entry and customer support professional with experience managing high- volume records, resolving customer issues, and maintaining accurate documentation. Proven ability to work across CRM systems, handle administrative tasks, and support operations in fast- paced environments. Skilled in data validation, email support, and technical troubleshooting with a strong focus on accuracy, efficiency, and customer satisfaction. SKILLS

• Data Entry & Data Validation

• CRM Systems (Salesforce, Zendesk, SAP)

• Email & Chat Support

• Administrative Support

• Document Review & Processing

• Technical Support

• Recordkeeping & File Management

• Customer Issue Resolution

• Microsoft Word & Office Suite

• Time Management

• Multi-Tasking

• Attention to Detail

• Problem Solving

• Communication Skills

• Workflow Coordination

• Escalation Handling

• Project Coordination

• Typing Speed (80 WPM)

EXPERIENCE

Email Support Representative, Lifestream Behavioral Center, January 2023-Current Resolved high-volume customer inquiries via email and chat, addressing order and service concerns promptly.

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• Maintained accurate records of customer interactions within CRM systems.

• Provided clear and accurate information using internal tools and knowledge bases.

• Managed escalations professionally, ensuring customer satisfaction remained a priority. Tracked, documented, and resolved issues using multiple systems to enhance response efficiency.

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Technical Support / Data Entry Associate, Paradigm Productions Group, January 2019-January 2022

• Maintained accurate and compliant confidential customer data, ensuring data integrity. Supported administrative operations by processing documentation and managing data efficiently.

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• Troubleshot email and technical issues, improving overall system performance.

• Managed high-volume communication channels, including chat and phone systems.

• Coordinated with internal teams to effectively resolve customer and system-related issues. Remote Data Entry Agent, Dream Clean Orlando, January 2016-January 2018

• Processed and maintained accurate customer records to ensure data integrity. Documented customer interactions and tracked issue resolution steps to enhance support quality.

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Collaborated with departments to efficiently resolve customer concerns, improving overall satisfaction.

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• Verified system configurations and supported technical troubleshooting.

• Maintained productivity and accuracy in a remote work environment.

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