Administrative Associate - Office & HR Support Specialist

Joana Kudadjie

Akron, Ohio ***** 234-***-**** *********@*****.***

Education

Master of Art in English 2024 - 2025

The University of Akron, Akron, Ohio

Bachelor of Art in English 2017 - 2021

University of Cape Coast, Cape Coast, Ghana

Professional Experience

Administrative Assistant January 2024 – March 2026 University of Akron – Graduate Admissions Office, Akron, Ohio

Performed clerical and administrative duties including document management, record-keeping, and filing

Managed calendars, schedule meetings, and coordinate appointments for departmental leadership

Drafted and proofread correspondence, reports, and official documents ensuring accuracy and professionalism.

Maintained electronic databases and student records, ensuring confidentiality and data accuracy

Provided guidance and support to prospective students and staff, ensuring a positive service experience

Addressed concerns, handle requests, and escalate issues when necessary to ensure a positive experience.

Supported office operations including front desk coverage, supply management, and document scanning

Filed and retrieved documents, records and reports

Answered phone calls and gave information to callers.

Transferred calls to appropriate individuals

Operated and electronic mail systems and coordinated the flow of information. Human Resource & Administrative Assistant October 2020 - December 2023 Asadtek Group Limited, Tema, Ghana

Provided comprehensive administrative and HR support to management and staff.

Prepared official documents, memos, and corporate communications for internal and external use.

Managed scheduling, correspondence, and database organization to ensure efficient workflow

Utilized CRM software for customer invoicing, data tracking, and report generation.

Organized and scheduled appointments for HR and executive leadership, ensuring efficient workflow.

Handled administrative tasks, including correspondence, clerical duties, and document filing.

Assisted in payroll processing, employee record management, and training coordination. Intern, Administrative Assistant May 2019 - July 2019 Ghana Ports and Harbor Authority, Tema

Assisted in administrative and clerical functions, ensuring smooth daily office operations

Operated office equipment, managed filing systems, and supported document distribution

Coordinated training sessions and managed visitor reception and communication

Operated office equipment, including photocopiers, staplers, perforators, telephones, and computers. Community Engagement & Leadership Facilitator, Non-Formal Education Department, Ghana Education Service (November 2018 – 2023)

Design and deliver structured literacy and skills development programs through community outreach, tailored instructional materials, remedial support, and continuous assessment to promote lifelong learning.

Volunteer, Girls Teaching Program – Ghana (Tamale) (December 2020 – January 2021)

Supported teachers in delivering structured and engaging lessons, provided targeted academic assistance to small groups, taught English to enhance students’ communication skills, developed a structured study module for effective learning, and organized extracurricular activities to promote physical well-being. Research Assistant, Department of English, UCC (2020 – 2021)

Assisted faculty in conducting research on African literature, language development, and student learning behaviors.

Skills

Administrative Support & Office Management

Calendar & Schedule Coordination

Microsoft Office Suite & Google Workspace

Recordkeeping & Data Management

Customer Service & Communication

Document Preparation & Proofreading

Event Planning & Coordination

Time Management & Multitasking

.

License & Certifications

Virtual Assistant, ALX Africa (Graduated with Honors), 2022

Understanding Student Development & Diversity, Alison, 2021

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