Senior Customer Service & Admin Manager

Monica Blair Parks

Merrillville, IN *****

Email:***********@*****.*** Phone: 312-***-****

Objective: To obtain a Customer Service Management or Senior Level Administrative position with a growth oriented progressive company that would enable the employer to take advantage of my extensive customer service and sales support experience.

Highlights

Lead point of contact into multiple fortune 500 companies. Managed day to day relationships with companies such as Blue Cross and Blue Shield, Motorola, BP Amoco.

Oversaw complex contractual requirements and ensured that critical service level commitments were exceeded or maintained.

Responsible for orchestrating key support meetings with the elite sales professionals of a fortune 300 company.

Voted #1 support professional in company and awarded presidents club trip.

History

Republic Services, Inc.

Construction Solutions Sales Coordinator/Customer Data Specialist II August 2016 – Present

Obtain Certificates of Insurance for all required subcontractors per project.

Manage/apply for City of Chicago Department of Transportation Permits and Registration.

Create LEED (Leadership in Energy and Environmental Design) excel recycling reports monthly for subcontractors to remain compliant with the City of Chicago requirements.

Communicates with co-workers, management, clients, subcontractors about contracts/purchase orders and all other supporting documentation.

Process Sales contracts assuring they are following company standards, including equipment ordering through customer invoicing in a multi-million dollar per year sales organization.

Expedite the process of equipment deliveries, contract finalization and invoice generation.

Aid ten Major Account Sales Executives in the Chicagoland area, Iowa and Indiana with new account set up and quotes using the Sales Force database.

Manage COD customers and subcontractor's payments & account reconciliation.

Review and approve Lien Waivers. Make sure they are in correspondence with the remittance payments received from the subcontractor.

Submit Lien Waivers to Republic Services EFT Department to ensure payments are distributed & applied to each account in a prompt fashion and to also secure the account will not be at risk of going on Service Interruption due to lack of payment.

Gateway Business Systems, Inc.

Maintenance Contract Administrator June 2013 – August 2016

Process maintenance contracts, renewals and quotes daily.

Proactively manage and prioritize the monthly, quarterly and yearly renewal activity.

Verify the data integrity of all quotes, purchase orders and invoices.

Create excel spreadsheets for major accounts of monthly, quarterly, semi-annual and annual activity.

Interact and communicate with internal sales teams and management to fulfill the maintenance quotes.

Track and report on renewal activities using E-Automate.

Evaluate and implement the closure of contracts.

Assist with Accounts payable for account analysis and reconciliation.

Manage documentation related to changes to contracts and/ or disputes, ensuring compliance with procedures established by the company.

The Boss Construction Group II, Inc.

Office Manager; October 2012 – June 2013

Assume the responsibilities of payroll, report generating, and vendor/ contractor management.

Analyzes and organizes office operations and procedures such as preparation of payrolls, personnel, new hirers, filing systems, requisition of supplies and other clerical services.

Reconciles and balances accounts and helps develop/implements the program area budget; oversees controls to ensure expenditures are within limits authorized through the budget.

Prepare all subcontracts, purchase orders, and maintain all logs.

Assures company is compliant with all applicable federal, state, local department rules, and policies and procedures.

Coordinates owner’s schedule and arranges and coordinates travel schedule and reservation; set appointments. Answers and screens telephone calls and arranges conference calls.

Led Monday morning meetings involving all aspects of internal and external team.

Maintain social networks such as Facebook and LinkedIn.

Barnes Walton Dental Associates, LTD

Marketing / Customer Service / Billing and Collections; May 2012 – October 2012

Responsible for accurately completing the dental entry and coding into Dentrix in a prompt fashion.

Supply proper administrative support to office staff which includes but not limited to, development and coordination of organizational dental policies and procedures, and preparation of web site, maintaining social networks such as Facebook and Twitter.

Competently review and edit the dental provider's daily billing and collection log for past due balances in the Dentrix system.

Aid with preparation of web site, yellow pages, and promotional items including, editing, proof reading to boost company’s moral and client intake.

Point of contact for personal as well as business and travel arrangements for Dr. Barnes.

Monitor all budget numbers are being met by employees.

Follow up with clients that are 30,60,90 days behind on payment as well as follow up with no shows and last-minute broken appointments.

Aid with boosting revenue within the organization with constant communication and meetings (Huddle).

Boost morale within an organization with incentives if budget numbers are met by employees.

Maintain social networks are consistently updated with current promotions and discounts about our practice, targeting the youth as well as existing clients.

Skills

Act, Oracle, Access, Logistics

Microsoft office Televox Supply Pro

Outlook E-Automate

Demand Force Dentrix

ADP Payroll OMD

INFO PRO Sales Force

Education

Williams Jones College Preparatory 1989-1990

Major: Business Communication

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