Property Manager with Tenant Retention Focus
Resume:
SHARON YATES
Riverview, FL *****
**********.**@*****.***
WWW: LinkedIn
Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
• Property maintenance
• Lease administration
• Tenant retention
• Financial reporting
• Rent collection
• Vendor coordination
• Customer service
• Conflict resolution
• Financial management
• Team leadership
• Marketing collaboration
• Effective communication
• Problem solving
• Attention to detail
• Compliance assurance
• Staff management
• Building operations
• Tenant and eviction laws
• Debt control
• Eviction procedures
• Compliance monitoring
• Fair housing compliance
04/2018 to Current
LAKESHORE MANAGEMENT
Tampa, FL
Property Manager 460 units
• Managed tenant communications and resolved issues effectively.
• Oversaw property maintenance and coordinated repairs with vendors.
• Conducted regular property inspections to ensure compliance standards.
• Prepared and maintained accurate lease agreements for tenants.
• Implemented tenant retention strategies to enhance community satisfaction.
• Collaborated with marketing teams to promote available units effectively.
• Monitored rent collection processes and enforced payment policies.
• Trained new staff on property management procedures and systems.
• Handled resident complaints and expedited maintenance requests.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Inspected properties regularly to identify deficiencies and schedule repairs. Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
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• Collected monthly assessments, rental fees, deposits and payments. Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
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Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
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• Processed evictions when necessary in accordance with state laws and procedures.
• Managed all maintenance requests from tenants in a timely manner.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Facilitated tenant paperwork processing and verification. SUMMARY
SKILLS
EXPERIENCE
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping. 06/2014 to 04/2018
ELON PROPERTY MANAGEMENT
Tampa
Property Manager
• Managed daily operations of residential and commercial properties effectively.
• Oversaw property maintenance schedules to ensure timely repairs and upkeep.
• Conducted property inspections to identify issues and maintain standards.
• Maintained accurate financial records for budgeting and expense tracking.
• Trained staff on property management best practices and compliance standards.
• Handled resident complaints and expedited maintenance requests.
• Collected monthly assessments, rental fees, deposits and payments. ASSOCIATE OF BUSINESS ADMINISTRATION
Hillsborough Community Collage, Tampa, FL
• Giving back to the community at feeding Tampa Bay EDUCATION AND TRAINING
ACTIVITIES AND HONORS
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