Customer Service / Administrative Support Specialist

Jasmine Bishop

**** ***** ***

Apt. GC

Lyons, Illinois 60534

Mobile: 808-***-****

Email: *********@*****.***

Availability:

Job Type: Permanent

Work Schedule: Full-time

Work Experience:

Administrative I

Department of children & Family Services

2020 w. Roosevelt Rd. Chicago, IL 60608.

3/2025 – 2/26/2026

Performs Administrative duties as assigned in Coo County Administrative Support Offices providing input with management functions involving statewide planning & implementation of programs and initiatives.

Serve as Administrative Timekeeper for the Administrative support service. Coordinates & conducts variety of special projects often sensitive & confidential in nature.

Aid the records program conducting research request from closed records

Greet and assist client visitors. Serves as liaison regarding procurements, contract information, vouchers, requisitions for commodities & equipment, fiscal services for preparations of procurement requests.

Direct clients to appropriate DCFS units for assistance. Serves as technical resource to administrative team & staff.

Use electronic monitoring, Reviews & distributes routine in inquires and correspondence for the unit, apprising the manager of urgent issues.

Accept mail, packages, communications etc. from DCFS colleagues and clients. Receives vouchers and all related bills associated with OAS services, including leases, telecommunications, vehicles inventory, closed records, facilities, etc.

Availability:

Job Type: Permanent

Work Schedule: Full-time

Work Experience:

Administrative Payroll-Time keeper Assistant III

Cook County Criminal Courts Administration

2650 South California Ave

Chicago, IL

1/2023-3/3/2025 (resigned)

Salary:

Hours per week: 40

Duties, Accomplishments and Related Skills:

Perform Payroll Time keeping duties for the payroll department and keep track of the vacation days taken by each employee. Employees enter their requests and managers approve and validate them.

Enter and update employee time and leave. The agenda of each employee is updated accordingly by me.

Provide managers view of their whole team leaves in one complete view, keep the team well-organized, and easily forecast the distribution of tasks during the absence of their members.

Record and analyze Payroll timesheets as well as check each employee's attendance Creates and maintains databases and spreadsheets using various software packages (Word, Excel, PowerPoint, SharePoint).

Performs administrative and Payroll management support functions for a city manager, supervises clerical and administrative office operations; and performs related duties as required.

Manage leave requests and employee allocations. Drafts correspondence for supervisor's signature.

Supervisor: Siobhan Martin (1-312-***-****

Okay to contact this Supervisor: Yes

05/2022-01/2023- Unemployed but actively seeking employment.

Personnel Security Assistant

Edward Hines VA-Hospital

5000 5th AVE

Hines, IL

2/2021-5/2022

Salary:

Hours per week: 40

Series: 0086 Security Clerical and Assistance

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade:7

Duties, Accomplishments and Related Skills:

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Assisting the Personnel Security Specialist in collecting appropriate background information, tracking and reviewing data, completion of reports, maintaining databases and processing follow-up actions on various security related matters and assisting with suitability adjudications.

Responsible for maintaining an in-depth working knowledge of PIV role holder responsibilities. Provides technical advice and guidance to employees, contractors, affiliates, and volunteers regarding matters pertaining to the PIV Program.

Takes and transmits electronic fingerprints for appointees or when the FBI returns fingerprints unclassifiable for various reasons. Only in rare instances when there is machine malfunction, manually takes fingerprints for the purpose of background investigations from OPM.AC

Enters appropriate data in required databases related to an appointee's suitability from a wide variety of sources, i.e., fingerprint/badge log, notification(s) of

Program Support Assistant

Edward Hines VA-Hospital (This is a federal job)

5000 5th Ave

Hines, IL

8/2019-3/2021

Salary:

Hours per week: 40

Series: 0344 Management and Program Clerical and Assistance

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).

Grade: GS-6

Duties, Accomplishments and Related Skills:

Perform a wide range of administrative and analytical functions using office automation systems which generate an output of reports.

Process personnel actions, travel requests, time and leave reports, and administrative duties.

Organizes staff meetings for chief nurses and nurse managers.

Use personal computers, printers, software, clinical applications, and office equipment while assisting with budgeting preparations for the long-term care unit.

Maintain calendars and schedule appointments using meeting makers and makes necessary conferences and meetings including reserving space for conferees.

Use various filing systems such as SharePoint, VetPro, MSS smart, web to perform office operations and references and manuals commonly used by the service.

Supervisor: Vilma Sims 1-219-***-****

Okay to contact this Supervisor: Yes

Food service Worker

Hines VA-Hospital

5000 5th Ave

Hines, IL

4/2018-8/2019

Salary:

Hours per week: 25

Series: 7408 Food Service Working

Pay Plan: WG-Nonsupervisory Pay Schedules--Federal Wage System Grade: WG-2

Duties, Accomplishments and Related Skills:

Deliver trays to patients. Pick-up and deliver clean carts. Clean and sanitize dishes and silverware. Serve & deliver patients food to rooms.

Prepares or assists in the preparation of hot and cold meat and vegetable dishes, beverages, salads, sandwiches, pie Verify beginning and ending job assignments and approved by supervisor to improve Practices safe food handling according to Hazardous Analysis Critical Control Point. knowledge of OSHA Health Department, Food Services Standard Operating Procedures.

Assists in the monitoring, reduction, and management of food waste.

Knowledge of supplies, equipment, and/or services ordering and inventory control. Ability to follow routine verbal and written instructions.

May serve a range of hot and cold food items from food trucks and steam tables; adds relishes and garnishes according to instructions.

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Supervisor: Dennis Freeman 1-708-***-****

Okay to contact this Supervisor: Yes Volunteer

Hines VA-Hospital

5000 5th Ave

Hines, IL 1/2016 - 4/2018

Hours per week: 40

Duties, Accomplishments and Related Skills:

I currently have over 1,000 Volunteer service hours provided at the Edward Hines Jr. Hospital to the present date. I Provide clerical and administrative duties to both the Safety and Prosthetist departments at Edward Hines VA Hospital. I gathered information and collect/ compiles data to meet the needs of the service; Identifies reviews, verifies, and corrects all data concerning transcription to maintain accuracy of inventory and quality reports. I reviewed records for adherence with guild lines related to data or documentation.

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Clerical Dispatcher

Electro Motive Diesel / Caterpillar Co.

9301 West 55th Street

Lagrange, IL

10/2011-12/2015

Salary:

Hours per week: 40

Duties, Accomplishments and Related Skills:

SAP Systems Experience in Applications and Products in Data Processing to increase efficiency, streamlining the supply chain network while overhauling the business process of the organization. Works with team members to consult and ensure the plan of action is met to create and resolve solutions while entering appropriate information into the electronic file. I am a team player and participate in meetings and manage customer generated issues.

Track and facilitate customer generated encounters to ensure satisfaction or to resolve customer complaints. Schedule customer and manger appointments. Report Completed Generator's for the Daily Indicator Report. Gather information for dispatcher's morning Report. Assists with completion of delinquent or incomplete records while preparing complex weekly and monthly reports noting the status of all incomplete or delinquent records.

Establish action plans and tracking devices to keep management schedules. Set deadlines and priorities to adjust the flow of the work schedule to meet efficiency and management expectations. Performs administration action flow to meet deadlines and to achieve operational procedures are met. Evaluate information and determine information for accuracy. Monitors pre-appointment requirements to assure readiness for customers concerns.

Understands and use of MRP in an SAP environment. Receive all Make materials into inventory. Compiles reports to ensure specific data complies. Clean up open Reservations and complete Aftermarket orders for the Alternator dept. Prepare shipment documents. Identifies reviews, verifies, and corrects all data concerning transcription to maintain accuracy of inventory and quality reports. Communicate with Inspections to ensure proper payoffs are complete

Usage of electronic email documentation with intermediate levels of understanding of MS Excel (formulas, pivot tables, and macros and or analytical tools. Process all Reject/Scrap/Rework tickets for the Alternator dept. Release material to the floor and complete payoffs once complete.

Maintain control systems to ensure completion of all records are in accordance with regulatory standards. Perform inspection checks of Raw Materials and execute Generator and Turbo payoffs for the assembly production lines in the Alternator Department. Work with the Planner on material changes for production orders. Pay-off Paint for Turbo Assembly. Demonstrates strong interpersonal, oral and written communication skills and team building skills while focused on work accuracy in a fast paced, high-pressure environment. Performs visual inspection checks on production for WIP and completed orders.

Maintain inventory target and service levels of the Assembly production. Communicate with XIQC on material issues. Call in all Job duties to Dispatch for the Alternator dept. Maintain all Tags/ Stickers for Generator Production. Perform general clerical office duties and other projects or assignments as requested by the Planner or management.

Quality Control Technician

Aerotek Staffing

2311 w. 22nd Cermak

Downers Grove, IL 2/2010-8/2011

Hours per week: 40

Duties, Accomplishments and Related Skills:

Performed quality control procedures of finished products. Ensured machines were always running with optimum performance.

Ensured proper safety conditions were met by maintaining a clean and organized workspace. Utilized a sit-down forklift and pallet jack to transport material around the facility.

Assembled automotive parts using hand and power tools. Packed product and staged for shipping in a timely manner

Supervisor: Alex Hoehn 630-***-****)

Custodial Worker

Magazine Professionals

4245 West Roosevelt Rd.

Chicago, IL 8/2010-5/2011

Salary:

Hours per week: 20

Duties, Accomplishments and Related Skills:

Maintain premises of commercial building, clean rooms, hallways, corridors and stairways, empty trash, waste baskets etc. Performed basic general custodial duties, work with a team or singularly depending on the task and facility. Clean and disinfect assigned areas utilizing the proper chemicals and equipment to ensure a safe and aesthetically pleasing environment.

Cleaned walls, doors, door framed, floors, window sills, blinds, beds/bed frames, fixtures and furniture, flat and horizontal surfaces, with special emphasis on high touch surfaces such as door knobs, light switches, sinks and faucets. Scrubbed and strips, and applies floor sealers and finishes using powered buffers and scrubbers. Emptied all waste and trash receptacles including regulated waste and trash bins. Disinfects and refills containers for soap and hygiene dispensers, i.e. toilet tissue, paper towels, baby changing stations, etc.

Moved furniture and equipment from place to place when required for the purpose of cleaning or the purpose of moving from one location to another within the facility. Practice general cleaning duties and performance practices on a daily work schedule. All other duties assigned and performed instructed by manager or facilitator.

Supervisor: Earnest Magazine 773-***-****) Supervisor: Ernest Magazine (1-773-***-****) Okay to contact this Supervisor: Yes

Quality Control Technician

Mauser Plastic Corporation

1350 West Fullerton Ave Addison, IL

11/2006-3/2009

Hours per week: 40

Duties, Accomplishments and Related Skills:

Worked independently and evaluates production in determining quality. Used of software programs such as Microsoft Word, Excel, and Outlook to create memoranda and documentation; use electronic calendar; and other computer programs relevant to quality control. Plastic Extrusion Machine Operator- Review previous shifts production with operator being relieved. Review quality standards and specifications.

Trimmed and cut parts to customer specifically and packed for shipment.

Performed hourly visual inspection checks including bung housings, threads, ceiling surfaces, etc. Utilizing micrometers, calipers, and gauges.

Create quality hold tag sheets and distributed to be placed on faulty and/or non-usable stock. Contacted technician or supervisor if parts do not meet quality standards as defined. Inspect part, trim or cut to customer's specifications, and pack part to packaging instructions.

Recorded Scrap or non-conforming product on control sheet and place in appropriate containers Maintains stock at primary and secondary inventory locations for all quality and administrative services. Pulls stock inventory and material from main inventory for delivery; replenishing stock inventory; interacting with quality and administrative customers to ensure issues and needs are identified and either resolved or escalated to supervisors or Inventory Management Specialists as needed; maintaining records on stock levels; recommending revisions in stock levels as needed to supply changes to administrative personnel on new or changed items and supplies, current medical supply resources, and shelf life. Performs other duties as assigned.

Supervisor: Jim Haskin 630-***-****)

Okay to contact this Supervisor: Yes

Supervisor: Jim Haskins (1-630-***-****)

Okay to contact this Supervisor: Yes

EDUCATION:

Northeastern Illinois University Chicago, IL United States

Bachelor's degree 5/2018

Major: Interdisciplinary Studies Minor: Human Resource

Development Honors: Magna Cum Laude

Mac Murray College Jacksonville, IL United States.

Technical or occupational certificate 3/2004

GPA: 3.5 of a maximum 4.0

Major: Vocational Trades Program Minor: Commercial Custodian/Certificate

Relevant Coursework, Licenses and Certifications:

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Mac Murray College Jacksonville, IL United States

Technical or occupational certificate 10/2003

GPA: 3.5 of a maximum 4.0

Major: Vocational Trades Program Minor: Construction Occupations/Certificate Relevant Coursework, Licenses and Certifications:

. Lewis University Romeoville, IL United States

Associate degree 1 / 1998

GPA: 3.7 of a maximum 4.0

Credits Earned: 60 Semester Hours

Major: General Studies Minor: General Education

Relevant Coursework, Licenses and Certifications:

.

Job Related Training:

U.S. Department of Veterans Affairs: Edward Hines Jr. VA Hospital. Volunteer Services: Safety & Emergency Management Service. Jasmine McKenzie- Bishop responsibilities have included accurately inputting data into spreadsheets, assisting with the assembling of personnel files, and any other administrative duties that were requested of by the Safety department staff. Process ACUSTAF time and leave attendance for the Safety & Emergency Management Service by entering leave and payroll data into the WebTV database.am a current member of the SCLA (Scholarship College of Leadership Academics in Washington D.C. and a graduate of the Honors society. I receive, analyze and process requests for prosthetic equipment and services. Prepare correspondence including denials and Statement of the case. Implement new and local national guidelines, policies and procedures. I validated data at the Prosthetic department and determined patient eligibility. I also performed inventory determination for clothing allowance for veteran patients at the Edward Hines Jr. VA Hospital through volunteer services.

Language Skills: Language Spoken Written Read

English Advanced Affiliations:

Northeastern IL University/ Member of Leadership of Honors Society - Edward Hines VA Hospital - Volunteer & Employee- Member of National SCLA (Scholarship Honor Society)

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