Experienced Administrative & Customer Service Specialist

Laura Layne

**** *** *** ************ **. ***** 757-***-****

************@*****.***

OBJECTIVE: Seeking a challenging position that would allow me to utilize and expand the skills and experience that I have acquired through my past work history. SUMMARY OF QUALIFICATIONS:

30 years of customer service

Works well with a diverse population to include elderly, terminally ill, mentally disabled and challenged.

Experienced with Microsoft word, Excel, Infinium purchasing and Methos, Kronos, and Omnigo reporting system police reporting, Cvent, and UKG. PROFESSIONAL EXPERIENCE:

Colonial Williamsburg, Williamsburg, Virginia 2023-2026 Admin. Specialist: Educational Conferences & Travel I am part of small team. I coordinate 5-6 conferences a year and donor trips. This includes orders, contracts, and invoice payments of event items and speakers. Coordinating travel in air ground and by train. After preparing and preparing then performing concierge duties for about 200-250 registered guests.

Colonial Williamsburg, Williamsburg, Virginia 2017-2022 Admin. Specialist: Public Safety & Environmental Health Admin. I take care of managing the front office. The lost and Found depot. This includes report writing in Omnigo data base. I handle Payroll. I take care of all purchasing and supply orders including team’s uniforms. HR issues involving onboarding.

Colonial Williamsburg, Williamsburg, Virginia 2014-2017 Coordinator Conference Services: Admin Support Banquet and Setup manager conferences, weddings, and end-of-life events. Communicate changes to teams and guests. Colonial Williamsburg, Williamsburg, Virginia 2012-2014 Call Center Sales: Sales for Hotels, Dining, and tickets at Colonial Williamsburg. TM Gateway Property Management 2011-2012

Manager Affordable Housing: I managed a tax credit apartment community for seniors. EDUCATION:

Lafayette High School, Williamsburg, Virginia, 1986 Rappahannock Community College Glenns, Va. 2011 -Business Management

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