Virtual Administrative Assistant with 18+ Years Experience
Resume:
HE Holly Ellard
Pittsboro, MS ***** +1-662-***-**** ************@*****.***
SUMMARY Achieved accurate documentation and recordkeeping, enhancing operational efficiency in customer service. Secured grant funding to support innovative projects, driving organizational success. Obtained administrative assistant certification, reflecting dedication to excellence in administrative support. SKILLS CRM & Call Center Systems
(Avaya, etc.)
• • Data Entry & Data Management
• Quality Assurance • Confidentiality
• Communication • Problem Solving
• Attention to Detail • Administrative support
• File organization • Documentation and recordkeeping
• Meticulous attention to detail • Multi-line phone systems
• Attendance record management • Employee timesheet processing
• Database administration • Inventory systems
• Research Medical billing and coding (ICD-
10.cpt.hcpcs)
•
Claims processing and
Insurance Follow-Up
• Account Receivable A/R
Management
•
Denial Management &
Resolution
• Medicaid & Medicare
Reimbursement
•
• HIPAA & Regulatory Compliance • Revenue Cycle Management
• Financial & Data Analysis • Billing Audits & Corrective Action Medical Records &
Documentation Accuracy
• • Insurance Verification & Eligibility
Customer Service & Patient
Support
•
WORK EXPERIENCE PHARMACY BENEFIT MANAGER 09/2024 to 07/2025 Alorica Pittsboro, United States
Oversaw management of pharmacy benefit enrollments and carved-out plans, ensuring accurate data processing.
•
Updated employee benefits accounts and verified eligibility for various health programs.
•
Conducted thorough audits of enrollment data to guarantee compliance with regulatory standards.
•
Facilitated inbound/outbound support and accurately documented all interactions for record-keeping.
•
BENEFITS ANALYST / CUSTOMER SERVICE 09/2022 to 03/2023 Randstad British Petroleum (BP) United States
Facilitated enrollment of clients in medical, dental, vision benefits, and carved-out plans.
•
Updated and maintained employee benefits accounts, added dependents, benefits confirmations, and manual eligibility updates.
•
Analyzed and interpreted data to formulate recommendations for enhancements in benefit plans and programs.
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Executed regular audits of benefits enrollment data to ensure compliance with regulatory requirements.
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Provided troubleshooting assistance, managed inbound and outbound calls, and documented all interactions efficiently.
•
CUSTOMER SERVICE 05/2019 to 03/2020
Randstad Whirlpool United States
Provided exceptional customer service by effectively understanding and addressing customer needs.
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Answered inbound calls for customer support and assisted with troubleshooting product-related inquiries.
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ADMINISTRATIVE ASSISTANT 01/2004 to 03/2019
North Mississippi Regional Center Oxford, United States Drove efficient daily office operations by managing high-volume administrative and clerical tasks with accuracy and urgency.
•
Coordinated and executed school events and programs, ensuring seamless logistics and strong stakeholder support.
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Supported budget development and financial oversight; tracked expenditures, analyzed variances, and identified cost-saving opportunities.
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Maintained precise records and safeguarded confidential student and school documentation in full compliance with policy.
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MEDICAL BILLING/AUDITOR CLERK 07/1998 to 12/2003
Trace Regional Hospital Houston, United States
Reviewed and processed patient data and medical procedures for billing with strict adherence to HIPAA and regulatory requirements.
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Applied precise ICD-10, CPT, and HCPCS coding to ensure clean, accurate, and fully compliant claim submissions.
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Submitted high-volume claims to commercial payers and executed aggressive follow-up on unpaid or denied claims to accelerate reimbursement and reduce A/R aging.
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Managed Medicaid billing and follow-up, resolving discrepancies and securing timely, accurate payments to improve overall collections performance.
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EDUCATION Diploma Medical Billing and Coding
Ultimate Medical Academy, Pittsboro, United States Certificate Medical Billing and Coding
Alison
Certificate Telehealth for Healthcare Providers
Alison
Certificate Consent Training in Healthcare
Alison
Certified Microsoft 365
Northwest Community College
LANGUAGES English (Native)
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