Inquiry: Is this position still open

ZEPHINE KING

**** * ******** *** ******** TX, ***50 Phone:214-***-****

*********@*****.***

Objective

Dedicated Customer Service Representative/Medical Customer Service Representative motivated in maintaining customer satisfaction and contributing to a company’s success. Self-motivated; qualified professional with 20 years experience in customer service support and healthcare medical support.

Core Qualifications

●Medical Terminology

●Medical Office Procedures

●HIPAA Compliance

●Practice Management Software

●Electronic Health Records (EHR)

●Electronic Medical Records (EMR)

●Medical Practice Management Systems

●MS Office

●Typing 45 WPM

●Paralegal Studies-Arlington Career Institute - with Jay Vaccho &Vaccho law firm

Spectrum Charter Communications

Billing Account Care Agent-Irving,TX

June2022 to June 2024

Responsibilities: was to take billing accounting calls from customers, have them navigate their bill to understand it and how it works with discount and promotions, helping them with tech problems with their, equipment merging systems from old to new systems,taking payments,servicing tickets, exchanging equipment when system goes down, sending out tech for repairs.

Experience

Molina Healthcare – Irving, TX December 2015 to June 2022

Sr. MSR Representative

●Responded to incoming calls from members and providers

●Responded appropriately to phone calls, web entry, and callers needing assistance with Web Portal registration

●Verify eligibility for providers and members giving status of authorizations & Benefits

●Verified Registry provider through the NIP Registry

●Billing and Coding for Medical claims

●Approved Medical claims and appeals for medical claims approvals

Omega OBGYN Associates – Arlington, TX June 2013 to December 2015

Front Office Specialist

●Retrieved and entered patients’ medical records via Greenway Prime SUITE software

●Schedules appointments, collected payments, and handled daily balance sheets

●Answered phone calls, faxes, and made copies of medical related documents

●Followed HIPAA policies, procedures, and guidelines to ensure patient confidentiality

Taxx Queen Tax SVC – Garland, TX November 2015 to June 2018

Tax Preparer

●Prepared and assisted in preparing simple to complex tax returns for individuals or small businesses

●Helped taxpayers by using their federal, state and local codes to see that clients receive the maximum benefit amount permitted under the laws of government

●Applied all federal state, and local codes to ensure tax compliance

●Consulted clients on tax laws and income statement documentation

Teladoc– Lewisville, TX December 2011 to June 2013

Member Services Associate

●Answered incoming calls from members and clients in a courteous and professional manner

●Interacted with various departments to obtain information to resolve members’ and clients’ issues

by providing members and clients with detailed information

●Answered inquiries related to billing questions, updated member information, and documented

customer interactions, and ensured HIPAA compliance

●Made decisions concerning removal of consult fees and associated service charges

Medical City Hospital – Richardson, TX

Admissions Specialist October 2006 to September 2011

●Greeted and received patients to be admitted by conducting personal interviews

●Entered demographic and insurance information

●Collected insurance co-payments, self-pay deposits, and patient balances

●Obtained signatures on legal consents and insurance forms

Talecris Plasma Center - Dallas, TX September 2002 to October 2006

●Assisted in determining the suitability of donors to undergo plasmapheresis prior to venipuncture.

●Drew blood samples, monitored donors, and monitored equipment to ensure patients’ safety and quality of product.

●Set-up, disconnected, and operated automated plasmapheresis machines.

●Ensured proper calibration and maintenance of auto pheresis machines and associated equipment.

●Maintained accurate and thorough documentation.

●Built rapport with donors to ensure customer satisfaction with the center to support a long-term donation

relationship.

Education

W.W. Samuell High School - Dallas, TX

Diploma received 2004

Arlington Career Institute

Lost mitigation paralegal studies

Graduated 2011

Ultimate Medical Academy - Dallas, TX

Associate of Science Degree obtained in 2016

References Available Upon Request

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