Experienced Administrative Professional and Clerk Expert

APRIL L. SCOTT

Hall, NY 607-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Highly dedicated and confidential administrative professional with 15+ years of experience in customer service, federal service, training coordination, and medical records. Proven ability to independently manage complex operational functions, including compliance training, cash handling, and secure data management. Recognized for outstanding organizational skills and the ability to serve effectively as Acting Supervisor in fast-paced, public-facing environments.

EXPERIENCE

PTF-SSA; Clerk / Acting Supervisor U.S. Post Office Palmyra, NY July 2018 – Present

•Managed all front-end retail and distribution operations for a high-volume Post Office, overseeing mail processing, financial transactions, and customer service for a diverse population.

•Acted as Supervisor/Postmaster on an as-needed basis, ensuring continuous, uninterrupted service, overseeing staff, and making critical operational decisions in management's absence.

•Processed high-volume cash and mail transactions while strictly adhering to all federal USPS regulations, policies, and security procedures.

•Successfully resolved customer issues and concerns to maintain a high level of quality and friendly service.

Personnel Associate / Training Coordinator Walmart Geneva, NY March 2012 – September 2018

•Directed the full onboarding process for new hires, including coordinating and leading orientation for over 100 new associates annually.

•Managed and tracked all Federal and State compliance training, ensuring 250+ associates and management completed yearly requirements on time to mitigate company risk.

•Oversaw confidential HR files and paperwork, performed data entry, and maintained all records in compliance with federal and state regulations.

•Maintained a clean, professional, and organized Personnel Department to facilitate effective operations.

Postmaster Relief U.S. Post Office Hall, NY December 2007 – June 2013

•Independently served as the primary Postmaster backup, covering all duties including mail distribution, cash management, and operational leadership.

•Managed all window customer service functions, processed money orders, stamps, and packages, and performed required daily data entry.

Medical Records File Clerk / Registration Rushville Health Center Rushville, NY May 2005 – October 2007

•Managed the security and integrity of 1,000+ patient medical records (HIPAA compliant), processing, filing, and distributing files for administration, insurance, state audits, and doctors.

•Performed patient registration and data entry, securing dictated notes and lab results promptly for medical and dental staff.

•Coordinated office supply ordering for both medical and dental practice areas.

Earlier Roles: XEROX, TOPS Food Market, Van Bortel Automotive.

EDUCATION & SKILLS

EDUCATION High School Diploma Red Jacket Central Shortsville/Manchester, NY

TECHNICAL SKILLS Microsoft Office Suite (Word, Excel), Data Entry, QuickBooks, Time & Attendance Systems, Cash Handling, HIPAA Compliance, Applicant Tracking Systems (ATS) familiarity.

ACTIVITIES Hoe n’ Hope Federated Garden Club, Geneva NY: Treasurer (March 2002 - March 2004)

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