Administrative Professional with Regulatory Compliance Expertise

Brooklyn McBride

*****************@*****.*** 979-***-**** Lake Jackson, TX

SUMMARY

Experienced administrative professional with 17 years of progressive responsibility in customer service, case resolution, compliance, and team leadership. Proven ability to manage complex grievances, appeals, and escalations with a focus on regulatory compliance and member satisfaction. Adept at cross-functional collaboration, documentation, and process improvements. Seeking to leverage my background in healthcare billing, education administration, financial services, and customer service in a challenging new role.

WORK EXPERIENCE

Wee Place Lake Jackson, TX

Assistant Director 2012 - 2018

• Communicated with parents through weekly emails tailored for each age group.

• Ensured the facility met state standards and supervised teachers.

• Managed paperwork and administrative tasks efficiently.

• Conducted extra classes for teachers to enhance their teaching skills and maintain high standards. Brazoria County Urgent Care Facility Brazoria, TX

Billing Department 2008 - 2012

• Processed insurance claims and appeals, ensuring accurate coding and /timely resolution.

• Liaised with providers and payers to resolve billing disputes and patient grievances.

• Maintained HIPAA-compliant records and supported audits with detailed documentation. over see billing cycles verifying financial data accuracy identifying and resolving payment screpencies, nd ensuring financial records match bank statement or other ledgers. strong excel skills attention to details and knowledge of accounting principles. 5 years experience in medical claims adjustment an examination an insurance claims,TPA, CPT, ICD-10,HCPCS,and revenue codes.

Wells Fargo Brazoria, TX

Loan Advisor/Teller Supervisor 2018 - 2022

• Investigated and resolved customer disputes and claims, ensuring compliance with financial regulations.

• Trained junior staff on documentation standards and regulatory procedures.

• Maintained meticulous records of appeals and escalations for audit readiness. BISD Special Education Services Dept Lake Jackson, TX Behavior Technician Assistant/SEMS Clerk 2022 - 2024

• Documented behavioral health incidents and parent concerns, ensuring accurate reporting for appeals and interventions.

• Supported IEP compliance and collaborated with multidisciplinary teams to resolve student-related grievances.

• Managed meetings and schedules with parents, maintaining confidentiality and professionalism. Hog Ranch Lake Jackson, TX

HR & Social Media Coordinator and Admin Support March 2024 - October 2025

• Managed customer inquiries, invoicing, and payments reconciliation, maintaining accurate records for audits and payroll.

• Addressed customer inquiries and complaints via phone and email, ensuring timely and empathetic resolution.

• Coordinated compliance with local ordinances and internal policies.

• Led community events to enhance engagement, reputation, and stakeholder trust.

• performed inbound/outbound calls to customers.

• schedule appointments resolve issues accurately and promptly.

• support on-boarding and admin tasks. executed daily administrative and clerical assignments the precision.colaborated actively with a management . assisted with internal operations and project deadlines. Guide messaging across social platforms and collaborate with digital teams to maximize engagement and reach customers. monitor and report on the effectiveness of communication efforts using KPIs analytics and customer feedback.

• Ensure transparent and effective internal communications that promote employee engagement and alignment across departments.h

• Manage media relationships, secure press coverage, write press releases, and serve as the company spokesperson when appropriate

EDUCATION

DeVry University

Associates, Computer Technology

Houston, TX

SKILLS

Customer Service • Regulatory Compliance • Team Leadership • Process Improvement • Documentation and Record Keeping • Conflict Resolution • Event Coordination

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