Experienced Customer Care & Data Entry Specialist
Resume:
Celestina Robey
Rochester, MN 55906
***.******.****@*****.***
Summary:
Results-oriented business co-founder and operations manager with a proven track record in client relations, team leadership, and process improvement. Transitioning career focus to programming and AI, leveraging strong problem-solving skills and a passion for technology cultivated through entrepreneurial experience. Seeking a dynamic role to apply technical aptitude and leadership skills within an innovative tech environment.
Experience:
Pc Hulp Noord (Groningen, Netherlands)
Co-founder & Partner March 2011 – August 2014
Spearheaded daily business operations for a start-up computer repair company, managing all facets of B2B/B2C service delivery.
Cultivated strong community relationships and executed direct outreach, contributing to consistent client growth.
Resolved complex customer complaints, implementing preventative training protocols that reduced recurring issues.
Oversaw team management, including supervision of 3 junior staff (2 interns, 1 employee); managed scheduling and conflict resolution.
Oversaw team management, including supervision of 3 junior staff (2 interns, 1 employee); managed scheduling and conflict resolution.
Music Medics (Rochester, MN)
Entertainment Manager & DJ April 2005 – November 2010
Managed all aspects of entertainment logistics, including
all aspects of entertainment logistics, including equipment
setup and lighting for diverse events (weddings, corporate
parties.
Negotiated and secured bookings for DJs and events,
managing all contract and billing arrangements.
Scouted and auditioned new talent, building a roster of
performers for weekly shows and private events.
Education:
S.W. Virginia Community College (Richlands, VA)
General Studies 2004
Adult Education Center (Rochester, MN)
GED 1994
Technical Skills: Python, HTML, CSS, JavaScript, Basic
networking principles.
Business/Soft Skills: Project Management, Team
Leadership, Customer Relationship Management (CRM),
Conflict Resolution, Entrepreneurship.
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