Instructional Designer & eLearning Specialist
Resume:
EMILY F. BEANS, M.ED.
Instructional Designer & eLearning Developer
***********@*****.*** LinkedIn.com/in/emilybeans Online Portfolio: training-edu.com
SKILLS
●AI Automation & Efficiency: ChatGPT, Copilot, Articulate AI Assistant, Leonardo.ai, Large Language Model AI
●E-Learning Authoring Tools: Articulate Storyline & Rise
●Creative Tools: Adobe Creative Suite, Audacity, Camtasia, Clipchamp, Snagit, Wellsaid Labs, Vyond, Zoom
●LMS: Docebo, Sumtotal, Blackboard, Workday, Moodle
●Technology & Software: HTML, SCORM With XAPI
Standards, JavaScript, Microsoft 365 Suite, LMS
Administrative Support, Smartsheet, SharePoint
●Project Management: Clickup, Monday, Smartsheet,
Microsoft Planner & Teams Channels, Aha!, Slack
●Methods: Sam and Addie Models, Kirkpatrick Evaluation, Micro-Learning, Storytelling Techniques
EXPERIENCE
September 2025 – Present
Contractor, Kelly Services Kissimmee, Florida, USA
• Functioning as a Special Needs Teacher in the classroom of 6 graders at Parkway Middle School
• Create, monitor, and update individualized education programs (IEPs) to meet student needs
• Modify general education curriculum and implement specialized, evidence-based instructional strategies
• Evaluate student progress, maintain records, and utilize data to adjust instruction
• Ensure adherence to IDEA, Florida Department of Education regulations, and district procedures April 2025 – July 2025
Contract Training Specialist, Universal Engineering Services (UES) Orlando, Florida, USA
• Transform a complex interface into user-friendly handouts and micro-videos for internal staff
• Assess training needs of the end user to develop materials that improve workplace performance
• Monitor training effectiveness
• Collaborate with Senior Directors and VPs to capture the vision of their software development, integration and innovation
August 2023 – February 2025
Contract Instructional Designer, NREL Golden, Colorado, USA
• Embrace a dynamic blend of the SAM and ADDIE models to design courses in rapid iterations, prioritizing efficiency and collaboration with the client and dedicated SMEs for each training project
• Designed and developed six micro-learnings using Articulate Rise on PV Operations and Maintenance from the content provided in PowerPoints and videos by the client in 3 months
• Identify competency needs and training gaps in cooperation with management, human resources, and the learning team
• Integrated AI-powered tools (E.g., ChatGPT) to enhance course development and content creation
• Used AI to generate interactive learning scenarios, assessments, and real-time feedback mechanisms
• Researched and implemented AI-driven solutions to improve learner engagement and knowledge retention
• Work with SMEs from across the business on technical, scientific, and engineering-facing training and development content and materials
• Develop self-paced courses for new managers that focus on employment law, ethics, environment, safety, health, and quality in the lab
• Deliver content that addresses competency needs and training gaps; courses will primarily be self-paced eLearning
• Increased engagement and broad participation by 15% of technical and non-technical employees
• Work closely with the Workday Learning Administrator to ensure timely course uploads, respond to user feedback as needed, and provide technical assistance to ensure successful course completion 1
May 2022 – July 2023
Contract Instructional Designer, Intuit, Inc. Tucson, Arizona, USA
• Lead projects through the design lifecycle, including scoping, research, analysis, design, development, and launch
• Provide clear timelines through all phases, communicate with key partners, and select appropriate measurements for successful implementation
• Consult with program owners and subject matter experts to identify
• Facilitate requirements gathering meetings with key partners to identify needs and task analysis, scope projects, and evaluate existing content to identify the most appropriate training approach and content to support performance-based learning objectives
• Responsible for exporting SCORM 1.2 files with xAPI standards
• Lead or independently develop instructional materials (tutorials, digital interactives, user guides, audio, and video content, storyboards, simulations, activities, assessments, etc.) that transform into professionally written, engaging learning
• Be the learner's voice, ensuring their needs are at the forefront of our content efforts and helping our team iterate and improve our content offerings
August 2021 – May 2022
Instructional Designer, Jushi Holdings, Inc. Boca Raton, Florida, USA
• Participated in the launch of a new learning management system (Docebo) as the LMS Administrative Support o Utilizing use-cases to design a robust system for business needs
• Collaborate with stakeholders and SMEs to define clear performance objectives
• Create storyboards and outline design documents to support the learner’s experience
• Responsible for exporting SCORM 1.2 files with xAPI standards
• Design engaging learning content to support internal and external customer needs in the form of online courses, instructional videos, job aids, and how-to guides for the company’s cannabis dispensaries and cultivation o Employ Articulate Storyline 360 for eLearning creation
- Interactivity featuring buttons, slide layers, and text entry fields
- Branching Scenarios featuring triggers, hotspots, and variables
- Gamification that includes conditional triggers, state changes, score calculations, and dynamic assets with adjustable variables
- Add narration, audio, various media, and accessibility to objects in 508 Accessibility
- Create quizzes to assess the learning attainability
• Test and publish courses in the LMS to ensure the best user experience March 2021 – August 2021
Contract Instructional Designer, Plansource Orlando, Florida, USA
• Participating in the onboarding of the new BPO contact center by designing a curriculum for Train-The-Trainer programs utilizing existing training materials
o Working with key stakeholders, learning and development, and SMEs to define clear learning objectives and work toward timelines and projected outcomes
o Used Smartsheet collaborative platform to manage training content created, share with SMEs for review and feedback, and share with classroom trainers
o Creating solutions for a diverse group of learners includes instructor-led activities, group projects, group discussions, team learning, videos, online courses, facilitator reference guides, and job aids o Implement assessments and evaluations to track the results of learning experiences
• Managed project timelines to ensure timely completion of training materials tracked in Smartsheet for ease of information updates with BPO team and stakeholders
• Worked with IT Support to ensure systems functioned properly with nearshore BPO contact center teams before launch day
March 2019 – June 2021
Instructional Designer, Cinch Home Services Boca Raton, Florida, USA
• Winner of a Silver Stevie 2021 Award for Cinch Real Estate Pivots to Virtual Learning o Category: Customer Service Training & Coaching Program of the Year – All Industries
• Winner of a Stevie 2021 Bronze Transition to Virtual Learning o Category: Customer Service Training Team of the Year – Internal – All Industries
Retention, Escalations, Customer Service, and Real Estate New Hire Curriculum
- Incorporate a blended learning format
2
- Develop Facilitator Manuals
- Implement Assessment tools as needed
- Implement evaluations after each training
- Implement scoring metric system for activities, assessments, and Hot Seats to provide proper feedback to the Learner and hiring manager using the Quality Assurance score sheets from QA were acquired to develop key elements and categories to score on
- Monitor completion of training and assessments quarterly
• Evaluating the benefits and effectiveness of the training for all learnings and communications coming from the Operations Training Team using the Kirkpatrick Evaluation Model
• Implement eLearning tools within department and produce content
• Evaluate what materials can be converted to a self-paced online format for Learners
• Participate in weekly Change Management Strategy meetings with business leaders, managers, and supervisors to update SOPs, and processes to speak to any perceived changes needed in training materials and dissemination of information to contact center agents o Led meetings in the absence of the L&D Manager upon request
• Assist production of micro-learning modules
• Create and implement a process for developing training for new marketing campaigns, products, and clients to improve how communications are cascaded/trained and referenced in the LMS and knowledge portals
• Storyboard using MS PowerPoint and Articulate 360
• Conduct audit review (needs and gap analyses) and addressed root causes with key stakeholders for compliance training
• Compliance Training Creation and Implementation
o Took ownership and quickly eliminated inconsistencies, duplication, and unnecessary process steps in company policies for ease of learning and retention for associates
• Worked collaboratively with multiple SMEs to create user-friendly content
• Experienced in using ADDIE and Bloom’s Taxonomy to develop learning objectives that reflect an understanding of the diversity of learners and groups
• Developed assessment instruments
• Function as a Project Manager on training and projects to ensure completion of the design by the desired deadlines imposed by the stakeholders
• Conduct needs analysis to create appropriate learning strategies, competencies, and materials for adult learner’s
March 2016 – April 2018
Director of Training Academy, Family Central, Inc. Fort Lauderdale, Florida, USA
• Manage a cadre of 55 Facilitators and Trainers that delivered certification courses I designed and procured approval by the Department of Children and Families and the Department of Education
• Build relationships with community partners to further Training Academy opportunities
• Maintains department budgets and seek grant opportunities
• Track tuition payments, student invoices, and contracting monies for timely payments and reimbursements
• Manage social media marketing for the entire organization for various events and communications
• Planned and managed three online instructional design projects to successful completion within a 9-month timeline
• Designed existing curriculum and courses, with a remote design team, using Bloom’s Taxonomy to develop learning objectives that reflect an understanding of the diversity of learners and groups and understanding of cultural differences of the learner using Microsoft Office Products in Word, PowerPoint, Excel, and Articulate 360 and Adobe Captivate to offer in a fee-for-service model EDUCATION
July 2019
Master’s, Western Governors University
Degree: Education - Learning and Technology Graduated with Honors May 2012
Bachelor of Arts, Florida Atlantic University
Degree: Interdisciplinary Studies with a focus in Communications & English 3
Contact this candidate