IT & Office Support Specialist with IT Asset Mgmt

DAWEI ZHU (朱大玮)

Phone: +86-159-****-****

Email: *********@*******.***

Location: Guangzhou / Shenzhen Open to Relocation PROFESSIONAL SUMMARY

Organized and proactive Office & IT Support professional with hands-on experience supporting daily office operations and end-users in a fast-paced environment. Experienced in coordinating administrative tasks, managing office equipment and inventory, and providing first-level technical support. Strong attention to detail, able to multitask effectively, and committed to maintaining an efficient, well-organized, and comfortable workplace. CORE COMPETENCIES

• Office Operations & Daily Coordination

• Administrative Support & Scheduling

• Inventory & Vendor Coordination

• Facilities & Workplace Maintenance

• Front Desk Support & Internal Communication

• IT Support (Level 1) & User Assistance

• Multi-tasking in Fast-paced Environments

• Microsoft Office / Email / Collaboration Tools

PROFESSIONAL EXPERIENCE

IT Support Engineer

I Create Robot Education, Jining

2025.03 – Present

• Acted as a key support contact for daily office operations, assisting staff with IT issues and general workplace needs

• Supported onboarding of new employees, including workstation setup, account creation, and basic orientation

• Maintained office equipment (PCs, printers, peripherals) to ensure uninterrupted daily operations

• Managed IT asset inventory, tracked equipment, and ensured proper allocation and usage

• Coordinated with external vendors for equipment maintenance and issue resolution

• Provided on-site and remote support, responding quickly to user requests in a fast-paced environment

• Maintained internal documentation and support procedures to improve operational efficiency

• Assisted in maintaining a clean, organized, and fully functional office environment IT Support Intern

Jining Radio and Television Station

2022.06 – 2023.09

• Supported daily office operations by maintaining workstations and assisting staff with technical and operational issues

• Helped ensure stability of office equipment and readiness for daily production activities

• Collaborated with team members to resolve issues efficiently under time-sensitive conditions PROJECT EXPERIENCE

Office Operations & IT Support Optimization

• Standardized workstation setup process to improve onboarding efficiency

• Developed internal documentation to reduce repetitive support requests and improve response consistency EDUCATION

Jining Vocational and Technical College

Diploma in Computer Applications Technology

GPA: 3.8 / 4.0 (Top 5%)

ADDITIONAL INFORMATION

• Strong sense of responsibility and attention to detail

• Comfortable working in dynamic, fast-paced environments

• Able to communicate in English in daily work scenarios

• Willing to take initiative and support cross-functional teams

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