Procurement & Data Analytics Specialist
Resume:
**************@*****.***
https://www.linkedin.com/in/vinicioah/
SKILLS
LANGUAGES
As a recently graduated data analysis
enthusiast seeking new challenges in the
field, I bring a fresh perspective to the role
of a Procurement Professional Specialist.
With over 6 years of experience in
Contracts and Order Management, I am
eager to leverage my analytical skills and
academic background to contribute
effectively to innovative and data-driven
solutions in procurement processes.
Power BI
Data Analyst
Visual Studio
SLA Development
Customer Relationship Management
SAP
Procurement Management
Salesforce
Python
SQL
Spanish Native
English Advanced
Portuguese Advanced
PROCUREMENT & ORDER MANAGEMENT SPECIALIST
Vinicio
Araya
EXPERIENCE
TRILINGUAL CONTRACT RECORD PROCESSOR-
PROCUREMENT
Roche. San Jose, CR
Key Accomplishments:
CUSTOMER CARE ANALYST II - ORDER
MANAGER
Emerson. San Jose, CR
SR. TRILINGUAL TECHNICAL EXPERT
Align Technology. San Jose,CR
INCIDENT LIFE CYCLE COORDINATOR
Hewlett Packard Enterprise. San Jose, CR
EDUCATION
DATA ANALYSIS
Universidad
Hispanoamericana.
Heredia, Costa
Rica
Jul 2022
Present
Orchestrated continuous service delivery by executing daily tasks with precision, aligning activities with established service levels, and strictly adhering to Standard Operating Procedures (SOPs) within the
contract management process and its associated sub- processes.
•
Diligently assessed contract upload/update requests, demonstrating an acute attention to detail to ensure accuracy and compliance.
•
Efficiently archived contract documents by
systematically uploading them into the designated
contract database, enhancing accessibility and
organization.
•
Proactively activated contract information, facilitating seamless integration into the operational procurement system.
•
Ensured the timely and accurate transmission of
contract data into the operational procurement system, contributing to overall efficiency.
•
Meticulously maintained and regularly updated
comprehensive contract records, supporting
transparency and compliance.
•
Exhibited a steadfast commitment to precision and
compliance, enhancing the efficiency of procurement and order management processes.
•
•
Proactively led the initiation of the supplier onboarding process by triggering the registration of suppliers in the vendor master data management system.
•
Dec 2021
Jul 2022
Inputted orders from internal and external customers into Salesforce and Oracle systems, ensuring accurate and timely processing.
•
Navigated efficiently within multiple tools, receivable systems, and internal processes, including Oracle, SAP, Salesforce, Microsoft Teams, WebEx, and Office Package, to deliver accurate and timely deliverables.
•
Created, retrieved, opened, and validated customer purchase orders before inputting them into Salesforce and Digital Platforms.
•
Conducted customer set-up activities to ensure the accurate processing of orders and the delivery of goods and services.
•
Handled daily hold reports to address and resolve order- related issues promptly.
•
Created new contacts and accounts for end-users or accounts for sales and shipping purposes.
•
Supported software fulfillment, ensuring customers received software via licensing platforms.
•
Facilitated hardware fulfillment by communicating
expected shipping dates and providing expedited order solutions to customers.
•
Inputted Return Material Authorizations (RMA) from Distributors into the ERP System.
•
Managed daily dispute requests received from the
accounts payable team and customers, addressing
issues with payments, taxes, freight charges, incorrect addresses, and purchase order updates.
•
Conducted customer-related financial transactions, such as processing credit and debit memos, following operating policies and procedures.
•
Managed disputes issues, including invoicing processes, and ensured compliance with the warranty process
validation.
•
Responded to inquiries related to expedite issues, collaborating effectively with planners, manufacturing teams, and territory managers.
•
Addressed inquiries from various businesses in a timely manner with a solution-oriented mindset.
•
Performed in a fast-paced, customer-centric
environment, meeting or exceeding service level
agreements.
•
Aug 2018
Aug 2021
Handled Premier Brazil Customers, providing dedicated support and ensuring high levels of customer
satisfaction.
•
Supported hardware and software of iTero Intraoral scanners, conducting basic networking troubleshooting and software installations.
•
Created a comprehensive Knowledge Base for training and troubleshooting processes, facilitating efficient problem resolution.
•
Processed contracts, managed new customer accounts creation, and handled access management.
•
Reviewed purchase orders to ensure alignment for
timely delivery of all products.
•
Created sales orders in SAP, including the creation of line items, budget management, and milestone tracking.
•
Accurately entered deal information into Salesforce.com and D365 for order processing, invoicing, and
commissions/forecasting purposes.
•
Verified the accuracy of information on customer
purchase orders, including pricing, products, Inco terms, freight terms, and payment terms.
•
Conducted a quality review of orders processed by
others in the department, ensuring adherence to
standards and protocols.
•
Actively participated in internal meetings to track and manage projects, fostering effective communication and collaboration within the team.
•
Jun 2016
May 2017
Managed adjustments, tracking, assignment, data
accuracy, and ITTE within the Service Level
Management framework.
•
Negotiated and agreed upon Service Level Agreements
(SLAs) with the Customer, ensuring clear expectations and satisfaction.
•
Collaborated with the Service Provider to negotiate and establish Operational Level Agreements (OLAs) that aligned with the overall service strategy.
•
Worked with both the Customer and Service Provider to negotiate and define Service Level Requirements for any proposed new or developing services.
•
Conducted regular reviews of Service Levels and targets to identify areas for improvement and optimization.
•
Monitored ticket backlog and proactively followed up to ensure timely resolution and adherence to SLAs.
•
Maintained a focus on data accuracy, consistently
ensuring that information related to service levels and agreements was up-to-date and reflective of the
current status.
•
Facilitated the negotiation and agreement process for any adjustments or modifications to existing Service Level Agreements.
•
Played a key role in enhancing ITTE (Information
Technology Ticketing and Escalation) processes for efficient ticket management and issue resolution.
•
2021
2023
Customer assistance
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