Experienced Customer Service & Sales Professional

Cassandra Wachowiak

Stevens Point, WI ***** +1-715-***-**** ****************@*****.***

Professional Summary

Customer service and sales professional with 10+ years of experience in high-volume call center environments. Proven ability to handle 75–100+ daily inbound and outbound calls, resolve customer issues, and meet or exceed sales targets. Skilled in CRM systems, account management, and delivering efficient remote support. Strong communicator with a track record of improving customer satisfaction and retention. Experienced in remote communication tools and able to work independently in virtual environments.

Work Experience

Radiology Image Coordinator/Testing Tech/Patient Sitter Marshfield Medical Center Marshfield, WI

August 2020 to October 2024

• Processed radiology reports and accessed patient records using Sorian and Cattails systems.

• Conducted COVID-19 testing and screening by asking recommended questions and adhering to visitor symptom protocols.

• Participated in mandatory safety, security, and infection control programs, and facilitated patient transport to designated rooms.

Screener

ThedaCare-Neenah WI

March 2020 to September 2020

• Conducted patient and visitor screenings by asking recommended questions to identify COVID-19 symptoms and applied appropriate protocols for those displaying symptoms.

• Ensured compliance with the latest visitor policies and participated in mandatory safety, security, and infection control programs.

Patient Access Representative

Aspirus-Wisconsin Rapids WI

October 2019 to April 2020

• Managed 75–125 inbound calls daily in a fast-paced call center environment

• Scheduled patient appointments while maintaining accuracy and efficiency

• Conducted outbound calls for follow-ups and rescheduling

• Maintained strict confidentiality while handling sensitive customer data

• Provided professional communication and issue resolution across departments Special Education Paraprofessional

Teachers On Call/ Stevens Point School District Stevens Point, WI May 2017 to October 2019

• Supported students in achieving academic success by providing individualized assistance and fostering a positive learning environment.

• Facilitated social integration for students with diverse needs, including managing and de-escalating aggressive or disruptive behaviors to maintain a conducive classroom atmosphere. Sales Account Manager/ Consulting Specialist

Satelytics Wausau, WI

March 2010 to June 2019

• Managed client accounts and delivered solutions to improve business performance

• Met and exceeded sales goals through upselling and account growth

• Conducted outbound sales calls and built long-term client relationships

• Identified customer needs and recommended tailored service solutions

• Maintained CRM records and tracked sales activity Customer Service Representative

Lands' Stevens Point, WI

September 2005 to May 2018

• Delivered high-volume customer support during peak seasons

• Managed customer accounts and processed transactions accurately

• Resolved customer concerns to improve satisfaction and retention Front Office Manager/ Assistant General Manager

Comfort Suites Stevens Point, WI

September 2014 to May 2015

• Managed hotel operations in the General Manager's absence, facilitating communication across departments and ensuring employees were trained to meet brand standards.

• Assisted in financial oversight, including monitoring cash management and guest balances, while also maintaining guest and employee satisfaction as a primary focus. Customer Service Floor Supervisor

Figi's Gifts in Good Taste Stevens Point, WI

November 2008 to April 2010

• Trained and mentored new employees, enhancing team efficiency and ensuring high-quality customer service.

• Resolved escalated customer issues and managed account adjustments, maintaining customer satisfaction and loyalty. Customer Service Representative

Herrschners-Stevens Point WI

November 2002 to April 2008

• Delivered courteous and professional customer service, ensuring a positive experience for clients.

• Managed customer accounts by accessing credit card information to address and resolve problem orders.

• Communicated with customers to adjust and correct order errors, enhancing overall satisfaction. Education

High School Diploma

Stevens Point Area High School

June 2025 to June 2025

Skills

Direct sales Inbound selling Salesforce B2B Customer service Contracts Microsoft Office Sales Problem management Zoom Hotel experience Data entry Account management B2C Outbound calling Phone communication Active listening Sales strategy CRM system proficiency Microsoft Teams Problem resolution Multitasking Pricing Attention to detail Time management ChatGPT Prospecting

Certifications and Licenses

Paraprofessional Certification

Additional Information

Authorized to work in the US for any employer

Contact this candidate