Operations and Process Excellence Manager
Resume:
May ****
Eswaran V
Manager
Summary
Education
Government Higher Secondary School Koomapatti, Ayya Nadar Janaki Ammal College B.sc chemistry - Full time, 65%
Virudhunagar, Tamilnadu
Experience
Texmo precision casting pvt ltd
Process Engineer
Coimbatore, Tamilnadu
Anugraha valves casting pvt ltd
Assistant Manager Wax To Melting
Coimbatore, Tamilnadu
805-***-**** *********@*****.*** Site no 1,2 soundrya garden solavampalayam, Coimbatore, Tamilnadu, 642109
Developed and implemented process optimization strategies for improved efficiency, reducing production costs by 15%.
Led crossfunctional teams in process troubleshooting and problemsolving, identifying and rectifying process deviations. Developed and implemented safety protocols and procedures, ensuring adherence to industry standards and minimizing operational risks.
Conducted process validation studies to ensure product purity and compliance with regulatory requirements. Trained and mentored junior process engineers, fostering knowledge transfer and professional development. Managed capital projects, overseeing process design, equipment procurement, and construction. Implemented quality control systems, ensuring product consistency and meeting customer specifications. Managed process automation systems, ensuring reliability and data integrity. Participated in continuous improvement initiatives to enhance process performance and reduce operating costs. Guided and mentored 10 direct reports, providing ongoing feedback and training to enhance their skills and performance.
Developed and implemented a new customer service training program, resulting in a 10% increase in customer satisfaction ratings.
Managed operations of a retail store, ensuring adherence to company policies and procedures, and maintaining a positive work environment.
Analyzed sales data and market trends to make informed decisions and develop strategies to drive sales growth. Provided excellent customer service, resolving issues promptly and exceeding expectations in maintaining customer satisfaction.
Managed payroll, benefits, and other HR functions for a team of 50 employees. Prepared and delivered monthly reports on key performance indicators (KPIs) to senior management. Led a team of employees in launching a new product line, exceeding sales targets by 20% in the first quarter. Developed and maintained inventory management systems, ensuring accurate stock levels and minimizing losses. Facilitated meetings, taking minutes and ensuring followup actions were completed. Created and managed budgets, monitoring expenses and identifying areas for cost savings. Managed multiple projects simultaneously, prioritizing tasks and effectively allocating resources. Resolved customer complaints promptly and effectively, maintaining strong customer relationships. Managed a team of employees with diverse skill sets, fostering collaboration and teamwork. Contributed to the development and implementation of new policies and procedures, enhancing operational efficiency.
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