Technology-Driven Customer & Compliance Specialist

MARIA HASMIN R. GONDA

**** ****** ***., *****, ** 07083 908-***-****

*******@*****.***

OBJECTIVES

I intend to belong to a company that focuses on technology and innovation. I am one in the marathon towards cultivating the mind with the state-of-the-art. Conventional or traditional will always be the basis for what is current but my thirst for the endless possibilities, technology offers never subsides.

I am proactive in making complicated work simpler and accessible to all, for the ease of workflow leading to fast, efficient, and straight-forward delivery of profitable business processes.

CREDENTIALS

Dental Board Examination, Republic of the Philippines Professional Regulation Commission Licensed - 2002

EXPERIENCE

03/2025 TO PRESENT PHARMACY TECHNICIAN, 10211 New Jersey CVS Pharmacy, LLC

453 Valley St. Maplewood NJ 07040

03/21/2024 TO 3/2025 STORE ASSOCIATE, 10211 New Jersey CVS Pharmacy, LLC

453 Valley St. Maplewood NJ 07040

Provide differentiated customer service by anticipating customer needs, demonstrate compassion and care and actively identify and resolve potential service issues.

Focus on customers by providing warm and friendly greetings, maintain eye contact and offer help locating additional items, when needed.

Perform cashier duties by handling cash, checks and credit card transactions following company policies and procedures.

Maintain the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager.

Support opening and closing of store activities, when needed.

Provide customer support to all departments including photo, beauty, etc.

Assist Pharmacy personnel when needed, including regular shifts in the Pharmacy.

Embrace and advocate for ne CVS services and loyalty programs to support the purpose of helping people for better health.

04/01/2019 TO 10/31/2023 COMPLIANCE COORDINATOR, Greenbox Loans, Inc.

3250 Wilshire Blvd. #1900, Los Angeles, California 90010, USA

Research policies and procedures to make sure what we implement adheres to regulations.

Perform all preliminary tasks related to the Post Closing Quality Control functions.

Process initial disclosures and redisclosures to make sure loan applications are compliant with state regulations.

Review all disclosures including closing disclosures to ensure that they are within TRID regulations.

Assisting with QA/QC review and analysis of post-closing

Communicating compliance issues professionally and accurately to sales, operations teams, underwriters, account managers and broker partners

Providing assistance and support to the compliance team and other departments within the company, the borrowers and broker partners

Does initial and redisclosures processes of loan estimates and Good Faith Estimates

Knowledge and familiarity in the use of Meridian Link and DocMagic

Issues adverse action letters on ineligible loans to borrowers

Performs verbal and written verifications of employment while loan is being processed and towards loan closing.

Follow-up with processors, loan officers, account managers and team members for a smooth process flow

Knowledge in state specific disclosures

Adherence to state specific regulations in the non-QM lending i.e., maximum allowable points and fees calculations depending on the state.

05/01/2015 TO 02/28/2017 DENTIST WITH ADMINISTRATIVE ROLES, Taguig City Health Office

Taguig City Hall, Gen. Antonio Luna St. Tuktukan, Taguig City 1637 PHILIPPINES

Perform dental procedures on students, teachers and non-teachers in two (2) - government schools.

Gather all data / reports for two (2) - government schools with a total student, teaching and non-teaching staff population of 12,000. These reports include the oral health condition/status/needs of the said population.

Collate data for monthly reporting of accomplishments.

Provide the head of the Dental Division the soft and hard copies of reports for discussion purposes in the monthly meeting.

Receive dental materials and supplies allocated to the assigned schools.

Dental forms distribution and mass printing for use in schools

Allocation of the dental consumables, forms, disposables for the population assigned.

Receive reports for repairs of dental equipment, replenishing of dental materials and office supplies.

Arrange schedule of repairs with the dental technician or plumber

Report to the Chief Dentist/Head of the Dental Division the materials that are insufficient to include in the next budget planning.

2013 ASSISTANT EDITOR, Pablo Publishing Pte. Ltd

Editing/proofreading of contents provided by article contributors before publishing.

Contacting contributors and managing the articles to come out per issue.

Interviewing big industry players for write-up

Managing pagination

Decide on the cover page of the issues.

2003 – 2013 DENTIST, MHCR Dental Clinic

Perform dental procedures on patients seeking dental treatment.

Oversee clinic operations.

Making reports, bookkeeping, do dental assistant and receptionist duties.

Manage the clinic’s budget, billings, and accounting systems.

Oversee the processing of insurance claims.

Responsible for the marketing of the dental practice and services offered.

2009 – 2013 PART-TIME INDEPENDENT CONTRIBUTOR, Odesk / Elance / Upwork

Ghost writing of bulk articles, blogs and web contents

Data Entry

Reputation Management

Social Media Marketing

1997 – 2002 ADMINISTRATIVE ASSISTANT, Rex Hydro-Con Enterprises

Managing skilled workers to provide hard labor / professional services to companies such as: Coca-Cola Bottlers Philippines, Inc., San Miguel Corporation, Cosmos Bottling Corporation, Rewoodco, etc.

Attend Safety Training / Seminars with the workers.

Make sure that the workers are equipped with the safety personal protective equipment (PPE) before being deployed to the contracted companies.

Prepared all documents such as: Quotations, Invoices, Original Receipts, Taxes, etc.

Filing of Taxes at the Bureau of Internal Revenue

Follow-up of billing/payment with contracted companies

Payroll

EDUCATION

2021 - 2023 MASTER OF BUSINESS ADMINISTRATION

2333 Beverly Blvd. Los Angeles, CA 9005, USA

2010 COMPREHENSIVE RESTORATIVE AND ESTHETIC DENTISTRY

College of Dentistry, University of the Philippines, Manila, Philippines

2003 THE FUNDAMENTAL PRINCIPLES AND CLINICAL APPLICATIONS OF ORTHODONTICS

College of Dentistry, Centro Escolar University, Manila, Philippines

1997 – 2001 CENTRO ESCOLAR UNIVERSITY

College of Dentistry, 9 Mendiola St. San Miguel, Manila City 1008

Doctor of Dental Medicine

1995 – 1997 CENTRO ESCOLAR UNIVERSITY

9 Mendiola St. San Miguel, Manila City 1008

College of Liberal Arts, Associate in Arts

CERTIFICATIONS

Implementing the Anti-Money Laundering Rules of the Bank Secrecy Act – 2022

Implementing the Anti-Money Laundering Rules of the Bank Secrecy Act – 2023

Preventing Money Laundering: Front Store Version - 2024

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