IT Applications & Systems Support Leader to Cloud

JESSICA GRAHAM

770-***-**** **************@*****.*** Georgia, USA

IT APPLICATIONS & SYSTEMS SUPPORT LEADER MOVING TO THE CLOUD

Motivated and certified cloud enthusiast seeking an entry-level role in cloud computing or IT support. Equipped with foundational knowledge of cloud services through Microsoft Azure and AWS certifications. Eager to contribute to cloud migration, infrastructure support, and operational efficiency in a dynamic team environment. I am a versatile and solutions-driven professional with 10+ years of experience optimizing enterprise systems and operations. Specialized in IT systems support, WMS/WCS applications, process improvement, data analytics, and cross-functional collaboration. Adept at bridging the gap between operations and IT, managing technical projects, and driving measurable efficiency gains in high-volume environments.

CERTIFICATIONS

• Microsoft Certified: Azure Fundamentals

Issued: [July, 2025] — Validates core understanding of Azure services, governance, pricing, and security.

• AWS Certified Cloud Practitioner

[August, 2025] — Demonstrates foundational AWS cloud knowledge including core services, architecture, and billing.

CLOUD SKILLS

Cloud Platforms: Microsoft Azure, Amazon Web Services (AWS)

Compute Services: EC2, Azure Virtual Machines

Storage: S3, Azure Blob Storage

Networking: VPC, Subnets, Azure VNets, Network Security Groups

Security & IAM: AWS IAM, Azure RBAC, Policies

Monitoring Tools: AWS CloudWatch, Azure Monitor (basic usage)

CLI Tools: AWS CLI, Azure CLI

Other: Basic understanding of Linux, Python, Git, and CI/CD concepts

CORE COMPETENCIES

Application & Systems Support (WMS/WCS/ERP)

Business & Data Analysis KPI & Reporting Power BI/Tableau

IT Project Coordination Agile, Jira, Confluence

Cloud Technologies Azure Fundamentals (AZ-900) AWS Certified Cloud Practitioner

SOP Development & Process Optimization Six Sigma, Lean, 5S

SQL Snowflake ServiceNow SharePoint Microsoft 365

Cross-functional Team Collaboration User Training & Documentation

PROFESSIONAL EXPERIENCE

Oxford Industries – Lyons, GA

DC Applications Support & Process Manager Oct 2023 – Present

• Serve as primary support for WMS, WCS, and integrated systems across the distribution center.

• Troubleshoot application issues, analyze root causes, and drive resolutions in partnership with IT.

• Lead process improvement initiatives; documented SOPs and optimized workflows across operations.

• Act as a SME for system upgrades, integration projects, and user training.

• Analyze operational data using Power BI to identify trends, reduce downtime, and boost efficiency.

• Support integration of third-party tools, improving business continuity and functionality.

Standard Press, Inc.

Production & Operations Manager Apr 2016 – Jan 2023

• Directed daily manufacturing of 3,000+ products/month, improving productivity by 30%.

• Reduced production costs by 15% and missed shipments by 27% through strategic initiatives.

• Implemented process changes, training programs, and safety audits to enhance performance.

H&W Printing / Hi Tech Imaging

Business Analyst May 2015 – May 2016

• Deployed ERP system and trained cross-functional teams on usage and best practices.

• Integrated 20+ eCommerce storefronts with shipping platforms to streamline order fulfillment.

• Produced data-driven dashboards to enhance visibility of inventory and production flow.

World Marketing, Inc.

Master Scheduler & Production Analyst Nov 2012 – May 2015

• Created custom scheduling system for 30+ assets, increasing production efficiency by 15%.

• Designed multi-plant planning tools to support nationwide sales and fulfillment needs.

• Standardized production metrics and labor forecasting for improved cost control.

World Marketing, Inc.

Logistics Manager Sep 2010 – Feb 2012

• Achieved 99% on-time delivery; reduced logistics costs by $147K annually.

• Developed warehouse tracking and client-specific fulfillment strategies.

EDUCATION

Cloud Engineering Certification – see certifications below:

StackRoute via Auburn University May 2025- December 2025

Microsoft Certifed Azure Fundamentals AZ-900 Certification- completed July 2025

AWS Certified Cloud Practioner- completing August 2025

AWS Certified Security Certification- in progress

Microsoft Certified: Azure Administrator Associate (AZ-104)- In progress

B.A. Business Management Systems – Ashford University, Online Jun 2012 – Jun 2014

GPA: 3.8, President’s List

A.A. Business Management – Georgia Perimeter College Aug 2008 – Oct 2011

GPA: 3.9, Dean’s List, Phi Theta Kappa

CERTIFICATIONS

• Microsoft Certified: Azure Fundamentals (AZ-900)

• AWS Certified Cloud Practitioner (CLF-C02)

• Lean Six Sigma White Belt – Management and Strategy Institute

• IT Fundamentals Networking and Linux for Cloud (2023)

• Data Analytics Certificate – Stack IT (2023)

TECHNICAL SKILLS

• BI & Reporting Tools: Power BI, Tableau, Snowflake

• Platforms & Systems: Manhattan Active, ServiceNow, ERP (various), SharePoint

• Cloud & DevOps: Azure, AWS, Linux, Agile/Scrum

• Data & Development: SQL, Microsoft Excel (expert), Microsoft Office Suite

• Collaboration Tools: Microsoft Teams, Zoom, Confluence, Jira

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