Customer-Focused Retail and Programs Professional
Resume:
TENZIN SELDON
Albuquerque, NM *****
********@*****.***
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Skills
● Excellent customer service and communication skills
● Cash handling experience
● Ability to work in a fast-paced, high-volume environment
● Strong teamwork and collaboration skills
● Problem-solving and conflict resolution
● Attention to detail and accuracy
● Time management and multitasking
● Stocking, merchandising, and inventory support
● Friendly, approachable, and professional attitude ㅡ
Experience
Trader Joes Crew March 2025 - February 2026
● Delivered high-quality customer service by assisting diverse customers, resolving questions, and providing personalized product recommendations in a fast-paced environment.
● Developed strong communication, problem-solving, and multitasking skills while maintaining a positive and professional attitude.
● Handled transactions accurately, managed customer concerns efficiently, and created welcoming experience.
National Democratic Institute (NDI) Jan - Sept 2024 Monitoring & Evaluation and Reporting officer.
● Implemented monitoring and evaluation frameworks to track program impact and ensure alignment with donor requirements.
● Collected, analyzed, and interpreted qualitative and quantitative data to assess program
effectiveness and inform strategic decisions.
● Produced donor reports (weekly, monthly,
quarterly, and annual), ensuring accuracy,
clarity, and timely submission.
● Developed success stories and narratives highlighting community outcomes and program achievements.
● Collaborated closely with program teams and leadership to monitor progress and outcomes.
● Maintained and managed program databases,
ensuring data integrity and accessibility for
reporting and evaluation purposes.
● Prepared presentations and briefing materials for stakeholders, donors, and internal reviews.
Department of Security, Central Tibetan Administration Dharamshala, India Jan 2022 - Dec 2023
Social Media Strategist
● Worked on discreet but vital projects within the Department of Security, Central Tibetan
Administration (CTA).
● Proficiently managing end-to-end social media
operations, encompassing monthly and annual
monitoring and evaluation.
● Creating reports for team campaigns that provide valuable insights and data to guide the project's
decision- making processes.
● Participated in workshops and training sessions to enhance social media security and campaign
management skills
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Education M.A. Sharda University Noida, India Mass Communication & Journalism May 2020
B.A. Miranda House, Delhi University Delhi, India English Literature June 2018
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