Operations Support and Customer Care Professional

MICHELLE NAKOPINSKI

******@***.***

Warwick, RI 401-***-****

PROFESSIONAL SUMMARY

Highly organized and dependable professional with strong time management and communication skills. Experienced in schedule management, employee training, and maintaining efficient workflows. Quick learner with excellent attention to detail, strong memory, and the ability to stay calm and positive in demanding situations.

EXPERIENCE

FedEx Office & Print Center 02/2021- Present

Lead Consultant, Customer Relations Representative

Coordinates data management of files and organization of purchase invoicing

Providing top notch support to customers via walk-in, phone, and email

Uses multiplatform technology effectively and adapts to changes in technology

Oversee print production and management of client projects

Utilizes a consultative approach to offer a total product solution to the customer

Providing knowledge and support to all employees in the district

Manages customer escalations and ensures customer satisfaction

Governor Francis Inn 07/2003-01/2021

Manager, Bartender, Waitress

Responsible for managing a team of up to twenty employees

Coordinated and created weekly schedules for all team members

Provided training to all new and current employees

Ensured food and beverage compliance

Served guests and upsold products

Proper cash handling procedures and tip certification

Maintained a safe and clean work environment

PROFESSIONAL REFERENCES

Shai-Lea P. Rhiannon C. Christine Girardi

401-***-**** 401-***-**** 914-***-****

*********@*****.*** ********.********@*****.*** *********@*******.***

EDUCATION

Tollgate High School Warwick, RI

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