Work-from-Home Customer Support Professional
Resume:
Laura Johnston Richardson
Interested in Work From Home Positions ONLY
Dayton, TX 77535
****************@*****.***
Professional Summary
Customer Service Representative
Authorized to work in the US for any employer
Work Experience
Volunteer Firefighter
Liberty county Esd#3-Dayton, TX
March 2024 to Present
Save people's lives
Notary Public
LuluBell's Graphics and Designs-Dayton, TX
March 2021 to Present
Public notary for the state of Texas.
Independent Sales Representative
Everra-Dayton, TX
February 2021 to Present
Magnetic eyelashes sales
Independent Sales Representative
Avon-Dayton, TX
February 2021 to Present
Sales
Independent Sales Representative
Paparazzi Accessories-Dayton, TX
February 2021 to Present
$5 Jewelry sales
CALL CENTER AGENT
TSD Global-Remote
December 2020 to Present
Makes calls for...SiriusXM, calls any and all customers that have had free trial thats fixing to expire to see if they would like to purchase.
Lead Designer
LuluBell's Graphics & Designs-Dayton, TX
June 2017 to Present
I created this business designing shirts, decals, business cards, logos and some web design but mostly graphic design and desk top publishing. I have a passion for making others happy! Customer Support Call Center
Omni Interactions, Inc.-Dayton, TX
January 2024 to April 2024
Turbo tax customer support for tax needs and product needs. Office Manager
JB repair and remodeling-Dayton, TX
February 2004 to April 2015
Managed all office aspects.
Desk Clerk/Night Auditor/receptionist/housekeeper
Best Western Dayton inn-Dayton, TX
June 2009 to May 2010
I learned everything, if the company needed me I was their to cover any and all jobs, worked desk clerk/ night auditor position alone in a timely manner.
owner operator at lulubells graphics and designs
Education
Some College in Web and Graphic Design
DeVry University-Chicago - Dayton, TX
March 2015 to Present
Some college in Elementary education
University of Phoenix-Online Campus - Dayton, TX
January 2009 to January 2010
High school diploma
Dayton High School - Dayton, TX
August 2005 to May 2008
Associate of Applied Science in Elementary Education Bachelor's degree in Clinical Psychology
Associate of Applied Science in Web and graphic design Skills
• Microsoft Powerpoint
• Video Editing
• Personal assistant experience
• Social Media Management
• Microsoft Office (10+ years)
• Case management
• Hotel experience
• Customer support
• ISO 9001
• Layout design
• Adobe Creative Suite
• Graphic design
• Web design
• HTML5
• VoIP
• Quality control
• Human resources
• Quality assurance
• Help desk
• Sales
• Accounts receivable
• Classroom management
• Facebook Advertising
• Live chat
• Zendesk
• Microsoft Outlook
• Front desk
• Phone etiquette
• Analysis skills
• Microsoft Word
• Leadership
• Photography
• Illustration
• Account management
• Research
• Marketing
• Adobe Photoshop
• Medical office experience
• Communication skills
• Project management
• Email marketing
• Data entry
• Supervising experience
• Bookkeeping
• Customer service
• Typography
• Telemarketing
• Outbound sales
• Research data collection
• Data analysis skills
• XML
• VMWare
• Software troubleshooting
• Logo design
• Retail sales
• Adobe Illustrator
• Google Docs
• Windows
• Adobe (5 years)
• Technology sales
• Telecommunication
• Law office
• Documentation review
• Medical terminology
• Adobe InDesign
• Adobe Acrobat
• Google Suite
• Content development
• Adobe Premiere
• Technical support
• Digital marketing
• Blogging
• WordPress
• HIPAA
• Search engines
• Microsoft Excel
• QuickBooks
• Order entry
• Typing
• Adobe Dreamweaver
• VPN
• Communication skills (10+ years)
• Financial services
• Digital Marketing
• Fraud prevention and detection
• Dealership experience
• English
• Logo Design
• Computer skills
Links
https://www.facebook.com/MrsRichardson3417
Awards
Dayton ole time days scholarship
May 2018
Certifications and Licenses
Customer service skills
Present
Dealing With Difficult People in Life & Work
March 2022 to Present
This is a Certificate stating I am Certified in Dealing With Difficult People in Life & Work obtained March 2022.
Introduction to CCTV Systems & AutoCAD Layouts
March 2022 to Present
This is a Certificate stating I'm certified in CCTV Systems & AutoCAD Layouts. Received March 2022. Travel Registration
November 2020 to Present
Registered Travel Agent Course completed through Evolution Travel Academy's Travel 101 course. Archer Travel Group
Agent ID 79684
ARC/IATA# 05824840
CPR Certification
April 2026
Texas Notary Public Commission
April 2021 to May 2025
Texas Driver's License
January 2019 to January 2025
CPR, AED and First Aid
April 2022 to April 2024
National Health Care Provider Solutions
6category 2 CME credits
Driver's License
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