Security Professional with Strong Customer Service Skills

Nadir Abaro

Email: ***********@*****.***

Phone: 612-***-****

OBJECTIVE: To utilize my strengths and previous experience in order to further my career goals.

SUMMARY OF QUALIFICATION

Strong communication, organization and problem solving

Dedicate professional, set effective priorities to achieve immediate, long-term goals

Ability to meet with multiples deadlines

Experience dealing with customers and team members with tact and discretion, and providing excellent service for diverse internal and external customers

Intercultural sensitivity with ability to establish and maintain relationships at all organization levels

Strong computer background and proficient in basic MS Office applications

Self-motivated, able to implement decisions to ensure smooth work environment

Respond effectively, knowledgeably, sensitively, and skillfully to the diversity inherent in the agencies in which I worked and with the clients and communities I serve

Adhere to assigned schedule to ensure appropriate phone and email coverage Communicate effectively complex program requirements, expectations and timeframes to a diverse range of clients in person, over the phone and in writing

Detail oriented and attentive listening skills

Ensured complete knowledge and compliance with all current company policy and procedures

EXPERIENCE:

Allied Universal

Protective Agent

08/2025-01/2026

Patrol around buildings and within buildings ten story floor

Verify employees ID when coming to work

Verify visitors ID when they come for meetings or interviews

Using cameras to make picture ID for new employees and employees who lost their ID

Create daily activity DAR

Investigate cases and make incident reports

Scanning badges to make sure it’s not suspended

Report suspicious activity

Check all gates and doors are secured and locked

Follow and update new training

Register all visiting vehicles and vender vehicles with areas they visit

Inspect delivered items to facility

. Monitor Cameras in buildings and outside the buildings to report any suspicious activity

Genuine Parts Company 09/2016- 12/2024

NAPA Parts Delivery Driver

Inspected and maintained company assets, merchandise, vehicles, and building

Drove throughout the metropolitan area using maps and directions

Handled cash and charge transactions correctly

Maintained a distribution log or tracking system for deliveries/pickups

Responsible for delivering parts to the customers with a passion for developing relationships

Picked up parts from vendors, ensure stock room parts were accurately stocked, and maintain/check inventory

Played crucial role while delivering parts and consistently focused on safety while driving

Served as a NAPA Brand Ambassador as I met customers during my deliveries

Built long-term relationships with customers

Maintained the store delivery truck, ensured it is clean and well-maintained

Picked up parts from vendors and ensured stock room parts were accurately stocked

Maintained and checked inventory

Performing other duties as needed

Walgreens 07/2014- 09/2016

Customer Service Associate

Provided customers with courteous, fair, friendly, fast, and efficient service

Implemented Company asset protection procedures to identify and minimize profit loss

Ensured compliance with state and local laws regarding regulated products

Constructed and maintained displays, including promotional, seasonal, super structures, and sale merchandise

Processes voids, returns, rain checks, refunds, and exchanges as needed

Kept counters and shelves clean and well merchandised

Responsible inventory and maintained records

Checked in and prices merchandise as required or as directed by store manager

Assisted and filled in to be shift leader

Provided customer service in the photo area and other parts in the store

Assisted with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Complied with all company policies and procedures

Maintained respectful relationships with coworkers

Modeled and delivered a distinctive and delightful customer experience

Home Security Operations 09/2009- 05/2015

Executive Director

Counseling employees and managers on the importance of safety rules and regulations

Prepares detailed and accurate case/investigation reports in timely manner

Offers recommendations for improvement and maintains documentation and records of security/safety activities

Regular reports to upper management and agencies related to general liability this duty is performed as needed

Partners with corporate, human resources and law enforcements to resolve investigation

Develop programs and services that reflect an understanding of diversity between and within cultures

Manages and supervised employees as well as direct security operations activity

Train, develop, and discipline employees

Review procedures and update them when needed

Investigate security and safety related incidents

Investigate organized crimes

Review surveillance videos to help identify possible suspects

Operation Downtown 11/1999-07/2000

Officer

Assist the Des Moines Police Department by “observing and reporting” criminal activity.

Detect suspicious activities and watch for criminal acts

Report all incidents, accidents or medical emergencies

Patrolling in Downtown Des Moines 4 square miles to make sure public, workers, shoppers are safe

Report safety concerns and answer phone calls from various individuals

Monitor close circuit television systems and alarms

Detain people, in a safe place, who were intoxicated in public to protect the health and safety of that person or others or to prevent serious damage to property

Patrol the facility and area on vehicle, foot and bicycle

Provide security services through vehicle, foot and bicycle patrols.

Also supports major events to include one of the largest farmer’s markets in the country

Patrol with the police vehicle answering 911 calls

Dallas Airport 04/2001-02/2006

Security Supervisor

Supervisor and inspect an aircraft before departure for any suspicious activity (terrorist activity)

Trained all security members for aircrafts cabin search and identify all terrorist suspect activity

Sign the inspection sheets for crew (Aircrafts are clear to fly)

Notify the flight control tower immediately after clearing aircrafts to let crew be ready for departure

Send daily security reports to concern Agencies with complete details about each inspection

Use official vehicle at the at the Airport transporting team members to reach various work sites and between aircrafts

Coach, counsel, and administer discipline as required

Prepare and direct the preparation of a variety of correspondence, reports and other written materials

Assist in developing and implementing goals, policies, procedures and work standards

EDUCATION

St. Thomas University, Institute for Executive Director Leadership

Personal leadership assessment inventory, Individual organizational stakeholder mapping,

Organizational leadership development, enhance skills to think critically, build trust, move initiatives, create and communicate vision, lead with authenticity, and increase personal credibility, Explore, develop, and act on individual and organizational goals. Reflect on and integrate personal, professional, and organizational success.

November of 2011

Military

● Military Law, Military Science, Military Intelligence, physical training

CERTIFICATIONS:

First Aid 2026/ CPR

10-50 Emergency Response Team, Member

Minneapolis, MN 2002

●Microsoft office/Windows/ Internet expert /Excel /PowerPoint

Fluent in English, Arabic, Amharic

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