Patient Access / Front Desk Specialist

Virginia

Jones

Resume

** * ***** ****** ************, PA 19144

Mobile 267-***-**** Messages (215)

***-****

PATIENT ACCESS REPRESENTATIVE

SUMMARY OF

QUALIFICATIONS

Experienced assistant in healthcare/nursing and educational environments. Aiding doctor, directors and nurses in patient care and curriculum development. Dependable in exhibiting and performing excellent results. Diligent and task oriented without exception. Proficient in Microsoft Office (Word, PowerPoint and Outlook).

AREAS OF STRENGTH Secretarial/ Receptionist experience (8+ years) Fluent in English

Computer knowledge

Highly organized, energetic professional

Handle confidential matters appropriately and with discretion Detail and goal oriented; capable of completing assignments; trouble shooter Enthusiastic, self-motivated, reliable, accountable, multitask-er Capable of performing responsibilities

Time management efficient

Work well with co-workers, supervisors, customers and parents Quick-learner with desire to further skill-sets and knowledge-base (Future goal: Human Resources Manager)

Polite, respectful, courteous, serious

SKILLS and

RESPONSIBILITIES

Responsible for coordinating, supervising, and instructing children. Answering multiline phone for the church offices; fax, scanner and copy machine proficient. Front desk receptionist in the financial building and adult day care centers handling all clerical, mailing, Microsoft Outlook/Office, emails, office equipment and ordering supplies. Use of TRU chart for Patient Information. Assisting nurses and therapists w patients, duties: ADL, TPR, ROM laundry, incontinence care, meal preparation, cleaning,assistant in an adult day care center. Assured participant safety and comfort during transportation to and from various destinations. Use of Lab Corp Software, patient scheduling, venipuncture, injections, handling blood and urine lab specimens. Greeting and educating new patients on HIV and AIDS, drug dependency and socialization. Answering and transferring calls for various staff. Use of Quest Diagnostics for ICD-9 and CPT coding, assisting with incoming calls, patient filing, pulling charts, calling in prescriptions, confirming patient appointments, venipuncture, injections and vaccinations, preparation for physical exams (vitals, EKG’s), cultures, handling lab specimens, diabetic care, cleaning of lab and patient rooms. Incoming calls, scheduled/confirmed patient appointments, accounts payable, created a system for patient filing, use of ledger dispatch, Microsoft Office software for the department of surgery’s 6 physicians. Stock and Inventory.

PROFESSIONAL

EXPERIENCE

(Philadelphia,

Pennsylvania)

● 2014-Present: Stay-At-Home-Mom, Attending to Medical needs of my premature son, born with hydrocephalus/ high risk pregnancy

● 2014-2016: New Redeem Apostolic Church, After School Program and Summer Camp

● 2010-Present: Urbin Fuzion, Music Production and Artist

● 2010-2012: New Courtland/Life, Receptionist, CNA, Transportation Escort

● 2009: Philadelphia Parks and Recreation, Happy Hollow, After School and Summer Camp Counselor

● 2008: Community Care Center of the North East, HHA

● 2006: McDonald's Family Restaurant, Food prep and safety, grill, cashier and trainer

● 2005-2006: Creative Styles Contracting, Project Manager and Laborer

● 2000: YMCA, Receptionist

● 1999-2005: Avon Products Inc., Independent Leadership Sales Representative/ Beauty Advisor/ Office Assistant

● 1995-1998 Graduate Hospital/Allegheny University Hospitals, Office and Billing assistant OTHER WORK

EXPERIENCE

2008 January and February: Medical Assistant Externship Program

(1) Jonathan Lax Treatment Center, Medical Assistant/ Phlebotomy/ Lab Assistant

(2) Gardner Medical Associates, Medical Assistant/Lab Assistant EDUCATION

Philadelphia, PA

2011 New Courtland School of Nursing, 252 hours- Nursing Assistant Program, 3.86 GPA, CPR Certified

2007-2008 Thompson Institute, Medical Assistant Program, Diploma May 200*-****-**** Thompson Education Direct, Certified Child Daycare Management, Diploma Oct 2002 2000 At Home Professions, Medical Transcription and Terminology, Diploma 1995-1999 City Center Academy, High School, Diploma VOLUNTEER 1995: Graduate Hospital, File Clerk

1994: The Free Library of Philadelphia, Child Librarian Assistant CERTIFICATES /

AWARDS

1999 Temple University, Phila, PA, Occupational Health Sciences Program, Al Black-Dir., CPR certificate, perfect attendance

1999 Art Program – MASCA Competition – 2nd Place in 1998 & 1st Place in 1996, 1997 NCAA Leadership Award

1996 President of the Class (10th Grade)

1996-1998 Office Assistant (high school)

1995-1997 Honor Roll Student – 1995 – 1997

1995 Vice President of the Class (9th Grade)

REFERENCES Available at the time of Interview

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