Dynamic Property Management Leader with 20+ Years Experience

NAOMI SHARP

Midlothian, VA, 229-***-****, *****.**.***@*****.***

SUMMARY Dynamic Property Management Professional with over 15 years of experience in managing residential and commercial properties. Proven success in maintaining high occupancy rates, reducing operational costs by up to 80%, and leading teams to manage large-scale community operations effectively. Achievements include expanding property portfolios and overseeing annual budgets exceeding $4.5M. Exceptional ability to streamline compliance and enhance resident satisfaction will significantly contribute to enhancing community management operations.

WORK EXPERIENCE

10/2024 – 06/2025 Assistant General Manager, Brandermill Community Association Midlothian Directed executive oversight of Central Virginia’s largest HOA, supporting over 14,000 residents and managing a budget exceeding $4.5M. Led a team of 20 staff, orchestrated board meetings, approved payroll, ensured compliance, managed communications, developed RFPs, structured contracts, oversaw capital projects, enhanced amenity programs, and coordinated 200+ annual community events.

01/2024 – 09/2024 Property Manager II, GSC Property Management Richmond Oversaw management of three apartment communities comprising 648 units.

Maintained 98% occupancy while managing budgets, capital projects, leasing processes, evictions, Section 8 and LIHTC programs, as well as staff performance evaluations.

05/2023 – 02/2024 Community / Branch Manager II, Associa Richmond Supervised 21 residential and commercial associations. Presented detailed budgets, addressed violations, and proposed project initiatives to Boards.

Managed escalations, conducted hearings, and coordinated office staff and maintenance teams.

02/2023 – 05/2023 Property Manager, Gates Hudson Richmond Managed operations of a luxury high-rise apartment community. Oversaw leasing activities, maintenance operations, financial reporting, vendor contracts, resident relations, and ensured compliance with housing regulations.

08/2018 – 09/2022 Residential Director / Maintenance Director, Pollard & Bagby, Inc. Richmond Directed operational activities for over 800 residential properties. Developed comprehensive policies and procedures, authored training manuals, and instituted new revenue streams exceeding $300K annually. Maintained a year-over-year occupancy rate of 98.3%. 07/2014 – 06/2018 Owner Operator Regional Property Manager, Dodson Property Management

Fredericksburg

Launched and scaled Dodson’s inaugural franchise location. Expanded the property portfolio from 36 to 300 units and grew operational reach across 10 counties, culminating in a corporate acquisition. 06/2013 – 07/2014 Community Manager, First Service Residential Fredericksburg Managed a community with over 1,300 homes.

Achieved a 75% reduction in violations and decreased annual printing costs by over 80%.

07/2012 – 06/2013 Property Manager / Office Manager, Lorac Property Management

Fredericksburg

Managed property portfolios, oversaw leasing, performed inspections, managed accounting, negotiated with vendors, and facilitated full software migration.

04/2011 – 05/2012 Property Manager / Assistant Office Manager, Burleson Property Management

Fredericksburg

Assisted in operations, supported marketing efforts, conducted inspections, and coordinated software upgrades.

05/2010 – 03/2011 Multi-Site Property Manager, Dewar Property Management Lakeland Managed various HUD, RD, tax credit, and conventional communities. Achieved a score of 98 (A) on MOR/REAC inspections. 02/2009 – 03/2010 Property Manager, Ambling Management Company Valdosta Led cross-departmental teams and collaborated on initiatives focused on drug and violence prevention.

08/2007 – 02/2008 Bookkeeper / Floating Property Manager, Southland Property Management

Lake Park

Managed bookkeeping and financial operations for over 200 units. 09/2002 – 09/2005 Service Warranty Coordinator, Cleaver-Brooks, Inc. Thomasville Oversaw warranty processes, negotiated with vendors, maintained ISO documentation, and managed NAFTA certification.

EDUCATION

08/2009 – 11/2011 University of Phoenix

Bachelor’s Degree, Psychology

Phoenix, AZ (REMOTE)

01/2006 – 07/2009 University of Phoenix

Associate’s Degree, Business Management

Phoenix, AZ (REMOTE

01/2022 – 04/2022 DPOR

Certifications, Finance

Richmond

01/2022 – 04/2022 DPOR

Certification, Law

Richmond

02/2022 – 04/2022 DPOR

Certification, Appraisal

Richmond

02/2022 – 04/2022 DPOR

Certification, Brokerage

Richmond

SKILLS Property Management Budget Management

Capital Projects Leasing

Evictions Section 8 Programs

LIHTC Programs Staff Management

Board Meetings Payroll Approvals

Compliance Communications

RFPs Contracts

Community Events Maintenance

Financial Reporting Vendor Negotiations

Software Migration Accounting

Bookkeeping Warranty Processes

ISO Documentation NAFTA Certification

HUD RD

Tax Credit Communities REAC

Leadership Executive Oversight

Problem Solving Resident Relations

Training Policy Development

Procedure Development Customer Service

Team Collaboration

LANGUAGES English (Native)

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