Inside Sales & Customer Service Representative

Jason Brower

P.O. Box **

*** *. **** ******

Milroy, IN 46156

Phone: 765-***-****

Email: ***********@*******.***

OBJECTIVE To obtain a challenging position with a company where I can utilize my managerial, inside sales/customer service experience and office skills in an environment offering a variety of responsibilities with the opportunity for advancement.

EMPLOYMENT

5/19-3/25 MBCI/Cornerstone Building Brands – Inside Sales Specialist Sold all Metal Building Components to the exterior of any building (from roof, siding, walls, gutters, etc.) Received incoming & made outbound calls; processed both orders and quotes daily for outside sales

representatives and customers

Provided good quality customer service

Prepared customer’s quotes for prospective business Worked with outside sales representatives and direct potential new business to them

Received and enter all incoming sales orders into the computer

7/17-8/18 Miller Equipment – Service Manager

Managed several technicians in an agricultural repair setting Created and scheduled all work for the technicians Received and processed all service orders, scheduled all pick-ups, service calls, and deliveries

Worked directly with both the sales and parts department to meet the customer’s needs

Oversaw all lot maintenance and repairs needed to the building or lot

3/11-7/17 Lumbermen’s, Inc. - Customer Service Specialist/Inside Sales Sold the entire Therma Tru Door line and its products Received incoming calls; processed both orders and quotes daily for outside sales representatives and customers Was brought in with my past experience to head up and fix the Return Dept., it’s processing of (RMA’s) and fix the inventory issues it was causing

10/09-3/11 Lowes Pellets & Grain Co. - Inside Sales/Customer Service Assisted at the service counter selling feed to farmers and the general public

Answered phones assisting with sales, bids and marketing direction

Loaded and unloaded trucks hauling various grains such as corn, soybeans, and wheat

9/06-8/08 Chase Industries, Inc. - Inside Sales/Customer Service Provided good quality customer service

Generated sales for traffic, PVC, and corrosion resistant door business, specializing in the corrosion resistant door business Prepared customer’s quotes for prospective business Received and entered all incoming sales orders into the computer

Worked with outside sales representatives and direct potential new business to them

Assisted outside sales representatives with quotes and bids 8/99-2/06 Custom Door Products - Office Manager/Inside Sales Supervised all customer service

Managed all inventory

Received, entered, and invoiced all incoming sales orders Organized the trucking schedule

Managed all vacation and other various handbook issues EDUCATION

Ball State University (Muncie, IN), Attended 1 1/2 YRS, Studied: General Studies/Criminal Justice/Sociology

East Noble High School (Kendallville, IN), 4 YRS, College Prep, Diploma ACCOMPLISHMENTS/QUALIFICATIONS:

25+ years inside sales/customer service experience 8+ years of managerial experience

6+ years of human resource, payroll, inventory, and ordering experience BASIC computer software experience

Certified in Peachtree accounting

Certified in Excel

Experience with Word/Works

Lotus Notes Experience

Experience with both E-Catalog and Online quoting tools Work in Oracle Applications Database

Work w/R12 and CRM systems

Several years of experience working in NxTrend Technology software Participated in several safety, training and managerial classes