Senior Operations Director - P&L Leader, Global Brands

ELAD HEN

Cresskill, NJ (NYC Metro) 201-***-**** *******@*****.***

Status: US Permanent Resident (No Sponsorship Required) DIRECTOR OF OPERATIONS P&L Management ($12M+) Multi-Unit Leadership Strategic Sourcing Workforce Optimization

EXECUTIVE SUMMARY Senior Enterprise Operations Director with 20+ years of experience scaling complex high-visibility business units, optimizing multimillion-dollar budgets, and leading high-performance teams for global brands including Samsung and The Ritz-Carlton. Expert in transforming operational strategy into measurable profitability, reducing overhead costs by 20% while maintaining 98% client satisfaction scores. Brings a unique background in Psychology to drive employee retention and service excellence. Relocated to the US and seeking to leverage operational expertise in a cross-functional leadership role. CORE COMPETENCIES

• Strategic Operations: P&L Ownership ($12M), Vendor Negotiation, Supply Chain Optimization, SOP Development.

• Financial Performance: Cost Reduction Strategy, Revenue Growth (120% increase), Budget Forecasting.

• Leadership: Team Building (100+ staff), Training & Development, Retention Strategy (Reduced turnover 75%).

• Client Experience: Luxury Service Standards, Stakeholder Management, Quality Assurance, Event Execution.

PROFESSIONAL EXPERIENCE

SAMSUNG SIRC (via Yarzin-Sella) Tel Aviv, Israel Director of Operations & Corporate Hospitality 2021 – 2025

Led operations for Samsung’s flagship corporate facility, managing daily services for 500+ employees and executive stakeholders.

• Financial Optimization: Commanded a $12M annual P&L. Executed strict financial controls that delivered a 20% reduction in operational costs within two years.

• Strategic Procurement: Led a full-scale vendor review and renegotiation, consolidating supply chains to leverage volume pricing and increase margins.

• Performance Management: Managed a cross-functional team of 15+, utilizing psychology-based leadership to reduce staff turnover by 75%.

• Stakeholder Satisfaction: Achieved a 98% satisfaction rating across 100+ annual corporate events by aligning service delivery with Samsung’s global brand standards. STAMPA GROUP Tel Aviv, Israel Founder & Managing Director 2016 – 2021 Founded and scaled a retail and service business from concept to profitability.

• Business Scaling: Achieved 120% revenue growth over three years and sustained an 18% net profit margin through aggressive KPI monitoring.

• Product Strategy: Developed a diversified product mix that captured new market segments, with ancillary revenue streams accounting for 30% of total income.

• Full Lifecycle Ops: Managed all aspects of the business lifecycle, including site selection, licensing, regulatory compliance, and brand marketing.

THE RITZ-CARLTON HOTEL Herzliya, Israel Assistant Director of Departmental Operations 2014 – 2016 Leadership role overseeing flagship operations at 5-star property, ensuring global corporate standards.

• Revenue Growth: Increased avg. transaction value by 12% via strategic staff training / sales initiatives.

• Operational Standards: Led a 50-person team to uphold strict "Gold Standard" service protocols for VIP international clientele.

• Strategic Planning: Partnered with executive leadership on facility-wide strategy, inventory control, and third-party vendor management.

BINDELLA RESTAURANT GROUP Tel Aviv, Israel General Manager 2013 – 2014 Led the end-to-end market launch of a major Swiss restaurant group’s first Israeli location.

• Workforce Management: Recruited, trained, and directed a 100-member team, establishing operational workflows to serve 600+ guests daily in a high-volume concept.

• Launch Strategy: Managed the critical path from pre-opening to full operational stability, ensuring adherence to strict international brand guidelines. CATIT RESTAURANT Tel Aviv, Israel Restaurant Manager (Michelin-Level Fine Dining) 2009 – 2013 Directed Front of House (FOH) operations for top fine-dining venue under renowned Chef Meir Adoni.

• Operational Excellence: Orchestrated daily floor operations and guest experience strategies for a high-profile venue demanding flawless execution.

TECHNICAL & OPERATIONAL SYSTEMS

• Operations & Data: Expert in P&L systems, inventory procurement (ERP/POS), Advanced Excel.

• Workforce: Proficient in scheduling platforms, CRM workflows, and vendor management portals.

• Adaptability: Track record of mastering proprietary corp software (e.g., Samsung internal portals). EDUCATION

• M.A., Psychobiology & Brain Research, Tel Aviv University o Leveraged for advanced staff training & consumer behavior analysis.

• B.A., Psychology, University of Haifa

LANGUAGES

• English (Fluent), Hebrew (Native)

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