Versatile Customer-Driven Service Professional
Resume:
Adrianne Abron
Memphis, TN
*.**********@*****.***
PROFESSIONAL PROFILE
Extensive Customer Service experience. Able to perform multiple tasks and work independently to meet deadlines in a high-volume environment.
WORK EXPERIENCE
Honor Forward @ Wolfchase Mall 09/25 – 05/26
Sales /Cashier
Big Rivers Waterpark & Adventures 05/2025 – 08/2025
Cook
Worked as a short order cook in the concession stand
Prepared/cooked a variety of items from grill cooking, slow roasting, deep frying, steaming, preparing specialty handmade Nacho plates and pizzas.
Prepping fruits and vegetables
Labeling, dating & storage of food items.
Rotating and disposal of older food item
TenderTouch BC 03/2024 - Present
Esthetician
Perform body contouring services on various body part for weight loss.
Used various equipment & contouring tools to achieve maximum results ie. RF Light Therapy, vibration machines, LED belt.
Perform facials, acne, rosacea ‘treatment & anti-aging treatments.
Perform lymphatic massages, sauna sessions.
Insync Inc. (Agency) 06/2023 – 03/2024
AAA Car & Home Insurance
Claims Intake & Community Service Specialist/Specialized Services
Create auto & home claims for damages.
Accurately input loss details & damages of property.
Setup Direct Tow’s, DRN’s (Direct Repair Network) & MOI’s (Method of Inspection) and explain process 7procedures to insured.
Set up Car rentals & provide car rental reservations.
Explain Coverages for total policy.
Work with 3rd party clients, law firms, hospitals and body shops.
Provided payment info, claim numbers and adjuster contact info.
Spar Inc. 4/12/2023 – 11/2025
Merchandiser
Help drive sales by ensuring that products are presented in an appealing way.
Conduced seasonal resets
Product cut-ins, product returns & POP placement.
Stocked products, and other general merchandising activities.
Worked with vendors and other retail team members to help keep product inventory at optimal levels and maintain displays.
Assessing the effectiveness of product displays and store layouts
Reviewing customer feedback to predict sales trends and seasonal stock demand.
Rhino Medical 09/2022 – 12/2022
Traveling Nurse
Traveled various states performing Biometrics health status to various company employees.
Gathered health information about height, weight, BMI and A1C and imported it into computer system for clinical nurses to overview.
BCForward LLC (Agency) 08/2022 – 10/2022
UPS/Recruiter/Customer Service
Contacted candidates that applied for various positions for UPS
Interviewed candidates informing them of job duties and responsibilities.
Worked with applicants to guide them through the onboarding process. By validating demographics, driver’s license, work history and driving records.
Offered contingent job offers to those who fit job description and needs.
Initiated background checks.
Provided forms to further the hiring process by sending by email DOT (Department of Transportation),
FADV’s (Fair Advantage) and FCRA ) Fair Credit Reporting Act) forms to acknowledge and give consent.
Scheduled Road Test & MVDC (Motor Vehicle Driver Certification)
Created a hiring plan which assigns job lactation to candidates.
Scheduled an in-person interview with the actual Hiring Manager of locations.
Answered inbound phone calls from candidates and clients assisting with questions and issues to resolve.
Responded to inquiries and solve problems.
Provided job duties, work schedules and pay rate.
Followed up with incomplete applications by contacting candidates and guiding them through on any issues.
GTT INC. (Agency) 07/2021 – 10/2021
TD Bank
Operations Officer II/The Fraud Agent I
• Evaluated and processed various claims to determine claims type.
• Responsible for minimizing losses to customers and the Bank and contributing to management for support for a defined area function for Claims/Detection/Specialty within the Fraud department of adverse impacts and reputational risks as part of the resolution and recovery process.
• Reviewed deposits made through tellers/ATM & to ensure accuracy/counterfeit.
• Communicated with retail branches any change in status on customer accounts involving suspected items and specific dollar exposure.
• Supported management team, ensuring regular reports are completed on time. Interacts with other banking institutions to verify funds and the relationship of customers.
BCFORWARD INC. (Agency) 02/2021 – 04/2021
MARYLAND DEPARTMENT OF LABOR & LICENSING/UNEMPLOYMENT
CUSTOMER AGENT
• Assisted customers who called in to file for unemployment insurance claims.
Verified and validated clients and account for new and existing claim.
• Reopened claim, creating links and instructing what legal documents needed to approve benefits.
• Reviewed employee wages and directed them on next procedures to take.
• Reviewed monthly amounts and benefits amounts and closing dates.
• Informed clients and explained all state benefits packages and informed them if they qualify and when or if they will receive.
VISRON TECH 02/2021 – 01/2022
KEYBANK LLC
FRAUD ANALYST/ CARD SERVICES
• Approve and decline client Chargebacks, Merchant credits.
• Process Represses and initiates and reverse provisional credits.
• Verified & validated card disputes, Batch processing, (APA) Automatic Posting Applications and GL General
Ledger processing. Processing Fraud cases and sending letters.
SUMMIT SERVICES Mar 2019 - Aug 2020
Merchandiser
• Merchandise spices for Wegmans Grocery store.
• Replenish stock throughout the store and specialty fixtures. Pull Out-of Date products and pull damages.
ADDITIONAL EMPLOYMENT
Aerotek Mar 2019 – Mar 2020
Bank of America
Fraud Analyst
• Specialize in suspicious credit card activity that can potentially put customers and financial institutions at risk.
• Monitor real-time Q accounts and identify high-risk transactions for fraud within the business portfolio.
• Implement preventive strategy strategies and monitor accounts and innovative strategy
• Set up digital. Card services include Zelle cash applications and take incoming calls for Credit Card fraud.
• Create and file scam reports, blocks on accounts, initiate fraud claims & billing disputes. Increase credit line.
Express Employment Services. Sept. 2018 - March 2019
Customs Import Agent Specialist
Ultimate Staffing Mar. 2018 - Sept 2018
Dispatcher Clerk
Mosaic Sales Solution Mar. 2017 – Feb 2018
Technical Support
Pro Choice Beauty Care Feb. 2014 – Sept. 2016
Merchandising Sales
VIXXO INC Nov. 2013 – Mar. 2017
Customer Service Dispatcher
Advantage Sales & Marketing Dec. 2012 – June 2013
Retail Sales Merchandiser
Magellan Behavioral Health June 1999 -Nov. 2012
Call Center - Claims Adjuster/Client Service Support 1
Contact this candidate