Sr. IT Release & Support Specialist with Cloud & Networking Expertise

GEORGE CARRILLO, Eng. **********@*****.*** +1-437-***-****

*** – 20 Gamble Ave. Toronto, M4K 2G9

Sr. IT Release & Support Specialist

SUMMARY OF QUALIFICATIONS

● Leadership. Analytical prowess. Resilient. Conflict Resolution.

● 8+ years of experience in Management Systems, Networking, IT Support, Configuring and Installing.

● Bachelor’s degree in computer Science, and certification in Management Skills, and Mind Maps.

● AWS Solutions Architect AZ 900 AZ 104 CCNA ITIL PMP Foundations.

● Experienced in Cloud Technologies as AWS, Azure and GCP. IaaS, SaaS, PaaS.

● Strong ability to identify, Problem Analyze/Resolution, and Administrative Procedures.

● Solid knowledge in Security Networks and Disaster Recovery / Data Integrity.

● Excellent communication skills. Innate ability to effectively communicate the goals.

● Strong leadership skills, with a genuine interest in growth and development of staff, inspiring team members to achieve success through developing individual strengths.

● Customer oriented and to end users. Fluent in English and Spanish (Written and Verbal). TECHNICAL SKILLS

Cloud Platforms

AWS: IAM (Roles/Policies), VPC, VPN, S3, EC2, DynamoDB, RDS, EBS, EFS, Glacier, Lambda, API Gateway, Backup. Azure/Entra ID: Access Control (RBAC), App Registrations, Virtual Machines, VNet, AAD, VDI, MFA, Intune, Power BI. M365 & SaaS Administration: Exchange Online, SharePoint, Teams, Enterprise Apps, Microsoft Purview, Defender for Endpoint/Office 365, SSO/SCIM provisioning, License Management. GCP: Identity & Access Management (IAM), Cloud Storage, Cloud Routing, Cloud DNS. Networking/Storage: Routers, Switches, and Firewall (Cisco and Fortinet). LAN/WAN, VPN, TCP/IP, Network Configuration & Troubleshooting, NAS and SAN Technologies, Dell (Isilon, Power Edge, NetApp). OSs: Windows Server 2016–2022, Windows 10/11, Linux (Ubuntu/RHEL/CentOS), macOS, FreeBSD TrueNAS CORE. Virtual Systems: VMware (ESXi, vSphere, Horizon, vCenter, vSAN, vMotion), Microsoft Hyper-V, Proxmox. Management: Jira, Zendesk, MS O365, Project, Visio, Veeam (Backup-Replication). Programing: C++, Python.

Databases: MySQL, SQL.

WORK EXPERIENCE

Senior Systems Engineer, Auction Technology Group, Hybrid 03/2025 – 04/2026

● Managed global IT operations for a hybrid workforce across UK, North America, Europe, and Asia Pacific; improved incident response time and achieved 99.9% uptime.

● Executed global SecOps initiatives by managing end-to-end incident response and security monitoring across hybrid infrastructure, utilizing EDR/XDR tools (CrowdStrike, Darktrace, MS Defender) to maintain continuous endpoint, network, and server integrity.

● Managed global FortiGate firewalls deployments, leveraging VLANs and VPNs to maintain secure network segmentation and high-availability connectivity.

● Executed end-to-end Microsoft Entra ID (AAD) and Google Workspace Directory (GWD) administration for the company’s JML cycle, overseeing bulk user provisioning, license optimization, and the configuration of SAML/OIDC- based SSO and MFA.

● Optimized the incident management lifecycle for mission-critical IT cases; utilized Jira and Zendesk to track, prioritize, and resolve complex systemic failures while maintaining 99.9% service uptime.

● Optimized VDIs across Azure/AWS using FSLogix; ensured high-availability access for cross-functional teams, and diverse enterprise workloads worldwide.

● Advanced the administration of Unified Endpoint Management (UEM) via Intune and Kandji, optimizing automated device lifecycles and enforcing security compliance for a global, cross-platform (macOS/Windows) fleet. Key Achievements:

Executed the cross-platform migration of two acquired entities, integrating users into a unified Intune/Kandji ecosystem and transitioning identities from GCP to Azure to enable global access to AWS and Azure resources.

Architected and managed SSO and Teams integrations for Skedda, successfully piloting the solution in the NY office to streamline resource management and standardize global implementation.

Executed the migration from FortiClient VPN to Tailscale, collaborating with Cloud Architects to reduce operational costs while securing global user access to multi-cloud resources. IT Lead, TLN Media Group, Toronto, Canada 09/2016 – 03/2025

● Led IT staff, Projects for IT infrastructure. On-Prem/virtual and cloud. Managing IT cases. Cybersecurity.

● Architected and managed virtualization clusters using VMware (vSphere/vCenter), Proxmox, and Hyper-V.

● Designed and implemented Data Centre networking solutions from scratch (servers, switches, routers).

● Directed IT budgets and service delivery improvements (MSP) utilizing ServiceNow and MS Project frameworks.

● Deployed cloud infrastructure on AWS, Azure, Google to support users, enterprise application hosting.

● Engineered backup and disaster recovery solutions utilizing Veeam Backup & Replication.

● Administered Remote Desktop Services (RDS) and Windows Virtual Desktops (VDI)for secure remote access.

● Administered the Microsoft O365 ecosystem and core Windows Services, overseeing identity management, DLs, and the configuration of Active Directory (AD), GPOs, DNS, DHCP, and Print Services.

● Provided advanced System Administration support for Windows environments using SCCM (MECM).

● Optimized Dell EMC hardware, including PowerEdge servers and Isilon storage systems.

● Maintained VoIP and collaboration platforms including Avaya IP Office and Cisco Webex.

● Provisioned SAN and NAS storage volumes and LUNs using SMB, CIFS, and NFS protocols. Key Achievements:

Architected and spearheaded a transition to a high-performance hybrid-cloud environment (AWS/Azure), integrating legacy systems with modern cloud services to enhance scalability and operational flexibility.

Led to optimized infrastructure performance and security protocols, resulting in a 50% reduction in production costs across server and network operations through rightsizing and strategic vendor management.

Strengthened organizational resilience by implementing robust security frameworks and high-speed connectivity solutions, ensuring 99.9% uptime for critical business technologies. Chief Technical Officer, Federal Electricity Commission, Mexico 072007 – 04/2014

● Managed a team of 10+ in the IT department. Multiple roles and responsibilities.

● Managed Networks and strategies of security (Cisco Systems, IPsec, Firewall, and PKI).

● Managed of people in charge for help desk and technical support in software and hardware.

● Provided direct technical/engineering support for daily operations, planned, and implemented projects to upgrade operations including the facility.

● Designed and implemented security processes and procedures and perform cost benefit analysis on all recommended strategies as cloud technologies.

● Produced executive reports, progress and financial status of work, and the development of excel graphics.

● Controlled, reviewed, and monitoring financial estimates of contracts executed for external staff. Key Achievements:

Optimizing the execution of information and the reduction time of processing for administrative information a 50%.

Access to network with secure features and faster with new technologies. EDUCATION

Advance Degree (Postgraduate) in Computer Systems Technology – Networking, 2018 Centennial College, Toronto, Canada.

Bachelor of Science in Computer Engineering 2010

Monterrey Institute of Technology and Higher Education, Monterrey, Mexico. Assessed by WES Canada.

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