Technical Support & Customer Care Specialist

Pedro L. Cabrera

Eagle Mountain, UT ***** • ********@*******.*** • +1-385-***-**** • Fluent in Spanish & English

Professional Summary

Customer-focused support professional with 3+ years of experience across technical support, retail, and call center environments. Proven ability to handle high call volumes, resolve issues efficiently, and consistently deliver a positive customer experience. Bilingual in English and Spanish with a track record of improving processes and maintaining high satisfaction rates.

Experience

Tesla Draper, UT

Technical Support Specialist Feb 2024 – Aug 2025

•Delivered technical support for vehicle-related issues to 40–50 customers daily while maintaining a high customer satisfaction rate.

•Identified inefficiencies in call handling and executed a process improvement that reduced average call time by 20%.

•Diagnosed and resolved complex product issues, clearly communicating solutions to customers with varying levels of technical knowledge.

Best Buy American Fork, UT

Customer Service Representative June 2023 – November 2023

•Assisted customers with purchases, returns, and product inquiries in a high-traffic retail environment.

•Provided knowledgeable guidance on consumer electronics, helping customers select products that fit their needs and budget.

•Maintained professionalism when handling difficult situations, consistently turning negative experiences into positive outcomes.

Built Bar American Fork, UT

Call Center Representative July 2022 – July 2023

•Managed inbound and outbound calls related to orders, inquiries, and service requests in a fast-paced call center.

•Delivered clear, accurate information to customers and resolved issues on first contact wherever possible.

•Accurately documented all customer interactions in internal systems to ensure seamless follow-up and accountability.

Education

High School Diploma Utah

Skills

Customer Support & Technical Troubleshooting • High-Volume Call Handling • Active Listening •

Conflict Resolution • Data Entry & CRM Systems • Multitasking in Fast-Paced Environments • Bilingual: English & Spanish (Fluent)

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