Multilingual, Banking and Retail Customer Specialist

OBJECTIVE

To apply my education and global experience to an exciting and a challenging position of Cashier with Meijer and craft quality customer experiences by providing efficient, effective customer service in the checkout lane that creates a positive and lasting impact on Meijer customers.

EDUCATION

Master of Business Administration 2002

Saginaw Valley State University, University Center, MI

WORK EXPERIENCE

Sales Associate November 2024-April 2026

Lowe’s, Saginaw, Michigan

Delivered exceptional customer service by actively listening to client needs and providing tailored product recommendations, resulting in increased customer satisfaction and repeat business.

Utilized critical thinking and problem-solving skills to manage inventory discrepancies and process returns efficiently.

Teller November 2023-June 2024

PNC Bank, Saginaw, Michigan

Identified opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.

Performed lobby engagement activities to connect with customers and position PNC products to meet their needs. Educating customers on options for managing financial transactions.

Data Entry Clerk September 2021-November 2023

PNC Bank, Bay City, Michigan

Review transactions and related documents to verify work processes and ensure completeness, accuracy, and conformance to established service levels and applicable policies and procedures.

Process and reconcile routine and complex transactions of varying risk and financial value in accordance with established policies and procedures.

Customer Service Representative/Teller (6-month Contingent worker) April 2021– September 2021

TCF Bank, Saginaw, Michigan

Built long-standing relationships with TCF customers by providing excellent customer service

Processed transactions while communicating professionally, clearly, and confidently

Promoted a positive image of TCF with each customer every time

COMPUTER SKILLS

Windows XP, Vista, 7; MS Word, Excel, PowerPoint, Outlook; Corel Word Perfect

LANGUAGES & CITIZENSHIP

Indian Hindi: Speaking (fluent), Reading (fluent), Writing (fluent)

English: Speaking (fluent), Reading (fluent), Writing (fluent)

Pakistani Urdu: Speaking (fluent)

Dual Citizenship: United States of America and India

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