Remote Customer Service Specialist Assistant

Curtnisia Amos

**.*****@*****.*** 662-***-**** Open to Remote Work

Professional Summary

Friendly and reliable customer service professional with over 2 years of experience supporting individuals and handling day-to-day responsibilities with care and professionalism. Known for patience, strong listening skills, and the ability to stay calm under pressure. Currently pursuing a degree in Medical Administration, with growing skills in organization, communication, and computer use. Seeking a remote customer service role to help customers, solve problems, and provide a positive experience. Core Skills

Customer Service & Support

Communication (Phone, Chat, Email)

Problem Solving & Conflict Resolution

Time Management & Multitasking

Record Keeping & Attention to Detail

Microsoft Word & Basic Computer Skills

Staying Calm Under Pressure

Teamwork & Positive Attitude

Work Experience

Personal Care Assistant Private Client (2 Years)

- Supported clients with daily needs while maintaining professionalism

- Communicated clearly with clients and families to meet needs

- Handled stressful situations calmly and found quick solutions

- Maintained accurate records and stayed organized

- Built trust through reliability and patience

Education

Ultimate Medical Academy – Medical Administration (In Progress) Expected Graduation: October 2026

Simmons High School – High School Diploma

Additional Qualifications

- Comfortable using phone, email, and chat for customer support

- Quick learner with new systems (CRM tools)

- Able to manage multiple tasks in fast-paced environments

- Strong follow-up skills for customer satisfaction

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