Technical Support - Software Developer - Python Learner

Maurice Grimaldo

Lubbock, TX

***************@*******.***

www.linkedin.com/in/maurice-grimaldo-189892263

+1-806-***-**** Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Televox - Mobile, AL

Technical Support

March 2024 – June 2025

Televox provided automated text, voice, and email messaging for medical providers. I was responsible for fixing problems with the customer’s configuration and adding new features as requested by the customer. I sometimes had to remote into the customer’s computer to install software and troubleshoot problems.

Providence/St. Joseph - Lubbock, TX

Technical Support

August 2020 to July 2022

I provided IT support for multiple software platforms and hardware. We did initial troubleshooting for medical records and imaging software, and then escalated the problem if we couldn't fix it. We helped desktop users get Microsoft MFA set up. We also helped users unlock Windows user accounts and reset their passwords. On desktops, we set up printers and installed software using remote control apps like Remote Desktop and Remote Control Viewer. Some desktops were virtual, so we sometimes had to log into the Citrix software to reset hung sessions. Any hardware problem (i.e., no power, broken keyboard, etc.) we sent to the local field techs. This call center supported approximately 100,000 users.

Altice USA - Lubbock, TX

Technical Support Representative

February 2011 to January 2019

I responded to commercial customer technical problems by taking inbound calls. I also followed up on more complicated problems by making outbound calls to the business customer. This job permitted me to stay in contact with customers as necessary to deal with repeat problems and escalations. I also assisted newer technicians by answering their technical questions and helping them solve problems in adherence to current policy and using all available tools.

A T & T Mobility - Lubbock, TX

Technical Support Representative

March 2008 to March 2010

I provided billing and technical Support for AT&T mobile phone customers. I did transactional research to correct billing and connection issues. I also corrected handset issues and sent replacement equipment when necessary. For network issues, I submitted troubleshooting steps as part of a network repair request.

Dell Computer Corporation - Austin, TX

Gold Technical Support Representative

June 2004 to November 2005

I diagnosed customer computer problems and offered remedies as offered under standard warranty and technical support contract. Troubleshooting included hardware-, wireless-, operating system-, and application-related issues. Maintained contact with customer via phone and e-mail until issue was resolved.

Visionweb, Inc. - Austin, TX

Senior Developer

June 2001 to April 2002

I planned, implemented, and documented a web-based order entry system using Delphi-, COM+-, and XML-based technologies. This system interfaced with a SQL Server 2000 backend using dynamically generated SQL statements based on a web customer’s selections.

Tenant Tracker, Inc. - Lubbock, TX

Programmer

August 1999 to December 1999

I set up a 16-server NT network and a web server and developed a Delphi application that interfaced with our e-mail and phone system to automate routing of incoming faxes. This was a mission-critical application that handled several thousand faxes per day. Pulling from several databases, it attached relevant routing information to the fax by sending it with the information as an e-mail that was automatically dispatched and distributed to customer service representatives. It acted in real-time with a primitive distributed DOS-based database (not of my design). Day-to-day responsibilities included general technical support for TTI employees

Carillon, Inc. - Lubbock, TX

Payroll Clerk/IT Coordinator

August 1997 to August 1999

Initially, I oversaw installation of a Windows NT network running TCP/IP over fast Ethernet on an HP NetServer II running BackOffice. I maintained 35 Windows 95 client workstations and supported approximately 60 users. I also oversaw initial installation of a new clinical and financial software package from QuickCare. I supervised software skills training of all Carillon employees and taught some of the classes, including those covering Office 97 and Windows 95. A large part of my time was spent writing specialized programs in Delphi that were used internally for electronic information gathering. Finally, in addition to installing over two miles of Category-5 wiring for the initial installation, I was later responsible for installation of any additional network cabling required.

Lubock Police Department - Lubbock, TX

Data entry operator, Police/Fire Dispatcher

February 1994 to December 1996

For the first year, I did report data entry, report routing, and report coding. I then transferred to the Police Communications Department where I performed 9-1-1 call-taking, police/fire radio dispatching, and answered calls through the City of Lubbock switchboard after business hours.

Skills

Software Troubleshooting

Technical Support

Microsoft Office

Mobile Device Support

SQL

Clinical/Healthcare IT Systems

Data Integrity

System Security

Active Directory

Computer Networking

Help Desk

Customer Support

Customer Service

Analysis Skills

Windows Proficiency

Office 365

Network Infrastructure

Unix/Linux Familiarity

Scripting Skills

Clinical Application Analysis

Programming

Windows Server Administration

TCP/IP Networking

Troubleshooting

Printer/Fax Setup

Healthcare Data Privacy

ServiceNow

MacOS

Healthcare Regulation Knowledge

Networking Knowledge

File Transfer Protocols

DNS

Curiosity About IT

Operating Systems

Windows Server/Client OS

Cloud Service Platform

IT Certification

Microsoft Azure AD

Prioritizing Requests

Staying Current With Malware Tactics

Personal Computing Hardware

Apple/Android Devices

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